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Home My WebLink AboutRES 24-255RESOLUTION NO. 24-255 BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF BEAUMONT: THAT the City Manager be and he is hereby authorized to approve the purchase of chatbot software from Carahsoft Technology Corp, of Reston, Virginia, in the amount of $74,845.00, to be used by 311 and City Communications in order to improve communications with citizens. The meeting at which this resolution was approved was in all things conducted in strict compliance with the Texas Open Meetings Act, Texas Government Code, Chapter 551. PASSED BY THE CITY COUNCIL of the City of Beaumont this the 15th day of October, 2024. U 10 - iviayor troy w est - PRICEQUOTATION CARAN-ISOh'"I' -I'ECHNOLOGN CORP 11493 SUNSET HILLS ROAD I SUITE 100 1 RESTON, VIRGINIA 201.90 PHONE (703) 271-8SBS I FAX (703) 871-8S05 carahsoft, WWW.CARAHSOFT.COM I SALES@CARAliSOF f.COM TO: .Jamie Nelson FROM: Eric Wiles Project Manager Carahsoft Technology Corp. City of Beaumont 11493 Sunset Hills Road 801 Main Suite 330 Suite 100 Beaumont, TX 77701 USA Reston, Virginia 20190 EMAIL: jamie.nelson@beaumonttexas.gov EMAIL: ErIC.WIIes@earahsoft,com PHONE: (409) 880-3141 PHONE:: (571) 591-6461 TERMS: OMNIA EDU contract: R191902 QUOTE NO: 50142230 Term: April 30, 2025 QUOTE DATE: 0911812024 FTIN:52-2189693 Shipping Point: FOB Destination QUOTE EXPIRES: 1011812024 Credit Cards: VISA/MasterCard/AMEX RFQ NO: Remit To: Same as Above SHIPPING,; ESD Payment Terms: Net 30 (On Approved Credit) PRICE: $74,845.00 Saies Tax May Apply _TOTAL � - -- — � - TOTAL QUOTE: $74,845.00 LINE NO. PART NO. DESCRIPTION QUOTE PRICE QTY EXTENDED PRICE YEAR 1 - 1 Citlbot-ITN-Mthly-756 One-time impiementation of new or existing CRM for City $250.00 COOP 47.6 $11,900.00 or County. Priced per the hour. Citibot - Citibot-ITN-Mthly 2 WC-Cityl50K-Mthly-756 Web Chat for City. 75K-150K $9,900.00 COOP 1 $9,900.00 Citibot - Citibot-WC-City150K-Mthly 3 TC-Cityl50K-Mthiy-756 Text Chat for City: 75K-150K $9,500.00 COOP 1 $9,500.00 `Includes Annual Subscription - Multilingual Citibot - Citibot-TC-Cityl50K-Mthly _. _..._ ... ....... _ YEAR 1. SUBTOTAL: $31,300.00 YEAR 2 . 4 WC-Cltyl50K-Mthly-756 Web Chat for City. 75K-150K $10,700.00 COOP 1 $10,700.00 Citibot - Citibat-WC-City150K-Mthly 5 TC-Cityl50K-Mthly-756 Text Chat for City: 75K-150K $10,300.00 COOP 1 $10,300.00 'Includes Annual Subscription - Multilingual Citibot - Citibat-TC-City150K-Mthly YEAR 2 SUBTOTAL: - $21,000.00 YEAR 3 6 WC-City150K-Mthly-756 Web Chat for City. 75K-150K Citibot - Citibo1-WC-CIty150K-Mthly .. _ ........ 7 TC-Cityl50K-Mthly-756 Text Chat for City. 75K-150K *Includes Annual Subscription - Multilingual Citibot - Citibot-TC-CItyl50K-Mthly YEAR 3 SUBTOTAL: SUBTOTAL: $11,150.00 COOP 1 $11,150.00 $11,395.00 COOP 1 $11,395,00 $22,545.00 $74,845.00 TOTAL PRICE: $74,845.00 TOTAL QUOTE: $74,845.00 CONFIDENTIAL QUOTE DATE: 09/18/2024 DACE 1 of 2 QUOTE NO: 501422SO PRICE' QUOTATION CARAk SOS-T'f �KIINt`3LMY CORP 11493 SUNSET HILLS ROAD I SUITE�100 RESTON, VIRGINIA 20190 �� PHONE (703) 871-8585 FAX (703) 871-8505 WWW.CARAIISOFT.COM I SALES@CARAI-ISOFT,COM Notes Terms & Conditions CONFIDENTIAL INFORMATION; THE INFORMATION CONTAINED IN THIS CIENCELOGIC QUOTE IS THE CONFIDENTIAL AND PROPRIETARY INFORMATION or SCIENCELOGIC, INC. AND MAY NOT BE DISCLOSEO TO ANY THIRD PARTY. Provision of the products and services (the "Offerings") above is subject to the Aggregator Agreement entered Into by and between SclenceLogic, Inc. ("ScienceLogic") and Carahsoft Technology Corp, ("Reseller") on May 13, 2024 (the "Agreement"). Pursuant to Section 11 of the Agreement, Reseller agrees to ensure that the Customer acknowledges that Its purchase of the applicable Offering Is subject to the ScienceLogic Standard Terms and Conditions found at https;//www.sciencelogic.corn/company/legai [the "Standard Terms") or such other applicable agreement as negotiated between ScienceLogic and such Customer. Reseller may In its discretion set its resale prices for each Offering. Reseller understands that it is not granted any license or any other right to use or access any Offering. ScienceLogic will deliver Offerings directly to the Customer in accordance with the Standard Terms or as separately agreed with the Customer. The parties acknowledge (!)that Sc€enceLogic's proprietary SL1 software Is a "commercial product" and all services purchased under this Quote are "commercial services; as such terms are defined In Part 2, section 101 of the Federal Acquisition Regulations ("FAR"); and (it) Reseller's purchase of the offerings pursuant to the Agreement for purposes of resale to the U.S. Government constitutes a subcontract for the purchase of commercial items. Accordingly, where the Customer €s an agency or department of the U.S. Government, the parties agree that this Quote shall be deemed to Include ail contractual provisions required to be flowed down to ScienceLogic pursuant to FAR 52.244.6 (Subcontracts for Commercial Items). Reseller may accept this Quote only by countersigning It In the space provided below and returning it to SclenceLogic, or by submitting a purchase order or similar document (an "Order") that it Is subject to this Quote. Reseller agrees that Its provision of any such Order referencing this Quote represents its agreement that the order is subject to this Quote and Is an expression of Reseller's Intent to be bound by the terms of this Quote. Reseller may submit its Order solely for purposes or convenience, but Reseller agrees that (1) no pre-printed terms and conditions stated in such Order will form part of the agreement between Reseller and ScienceLogic, and (if) Reseller's purchase of products and services under this quote remain subject solely to the terms herein. Pricing; Pricing in USD. Pricing does not Include VAT, State & Local taxes, or Duties which remain the responsibility of the customer. Travel costs for onsite deployment and training will be invoiced separately at actual cost. Pricing and terms of this proposal are valid only if a purchase order is executed against the quote or if this Quote is signed by the customer and received by SclenceLogic, Inc. prior to the expiration of this quote, which is specified above as the "Expires on" date. Payments; All Payments are due and payable thirty (30) days following the date of the Invoice. The above pricing is based on annual Invoicing with annual amounts Invoiced upfront upon acceptance of this ScienceLogic Quote. All one-time fees will be Invoiced and due upfront unless otherwise specified. CONFIDENTIAL QUOTE DATE: 09/18/2024 PAG1 2, of 2 QUOTE NO; 50142230 The Citibot Communication Platform provides AI -based chat solutions for residents and their governments for efficient and timely communication, Using text messaging (SMS) and web chat technology, the Citibot Communication Platform automates customer service and increases citizen engagement — building relationships of trust between Beaumont and its residents. Citibot Communication Platform • Interactive Web Chat o Automated, fully integrated web assistant that interacts with web visitors, providing a conversational customer service experience through the Beaumont website o Residents can submit a service request, ask a question, find information, and send a direct message into staff workflow 2417 • Interactive Text Chat o Residents interact through a dedicated phone number. No app download is needed a Automated chatbot allows residents to submit a service request, ask a question, and send a direct message into staff workflow 24/7 Implementation • Citibot Installation: Citibot to provide and activate Citibot phone number, install Citibot products via the cloud, set up the cloud storage, and facilitate training with Beaumont staff. • CRM Integration: Citibot to integrate with Cityworks. Citibot to complete configuration, mapping, testing, and training. Reporting & Analytics • Citibot to set up a Citibot Analytic Dashboard for Beaumont to use as a real-time decision -making tool. As questions come in and issues are reported, Citibot analytics AWMMMW store the information, aggregate the information, and display the data in a user-friendly format, • The data is stored in a secured cloud storage system indefinitely or as per state Freedom of Information Act Requirements mandate. • Client to receive monthly reports via email from Citibot staff. .':�:,::.h;..✓ .;� r, i` � ^,;w.ar,�rlW+�.- r,-�..",.� z,�-�-;:�- r w � �s ..ice -:.,', _ r✓„lr^;�. � y �-' � w ..xr',,.' r.=r�"-"'. ,•.:°,-�,� ��.:. �� :w ',,:�^_� _..may '^s �>; N,.a.y.... �. �.w;;..'_: ✓;r..?„. ?.,�:��, ... �-N_.::s. .. ........ ..........i .. ...-. __.,.� . «.,....,�.,� ._... .__.._.y ,.,,,...._.....�.-.. _=��-�,:.,,..-�, ;::�, "�,:.�.,_ '^". =,-, Marketing Services • Onboarding packet includes Web Chat icon design, graphic design and copy for social campaign outreach for initial launch • Press release for client to distribute announcing partnership and new service for residents • Continued digital marketing support post -launch, including social media content and design Other Ongoing Services • Includes post -installation maintenance, hosting, support, integration management and software as a service (SaaS) management iFff M.- I Implementation Fees ' $11,900 $0 $0 Annual Subscription $9,900 $10,700 $11,150 Web Chat Annual Subscription - $7,500 $8,100 $8,895 SMS Chat* ** Annual Subscription - $2,000 $2,200 $2,500 Multilingual ® Total Annual Costs $31,300 $21,000 $22,545 Citibot offers Facebook Chat, Twitter Chat, and WhatsApp Chat in 2023. *Price does not include a Short Code number lease or purchase cost. ** Includes Unlimited SMS Messaging • I- T I B__- CHAT SOLUTIONS FOR MODERN GOVERNMENT AND CONNECTED COMMUNITIES �-�-,-r %��:.✓" ..;;,w.;.,-�✓. _...��... r-,;,?r..:- ..,.,,_..n..,..� :,-.�",�„��?-:.�.-.... -"ter .... -�!�.. ;� a^' ,..� ✓. ,,,,.0