HomeMy WebLinkAboutRES 23-149RESOLUTION NO. 23-149
BE IT RESOLVED BY THE CITY COUNCIL OF THE
CITY OF BEAUMONT:
THAT the City Manager be, and he is hereby, authorized to award a contract to
Water Company of America of Houston, Texas for the Review of Unbilled or Misbilled
Utility Services Project.
The meeting at which this resolution was approved was in all things conducted in
strict compliance with the Texas Open Meetings Act, Texas Government Code, Chapter
551.
PASSED BY THE CITY COUNCIL of the City of Beaumont this the 23rd day of
May, 2023.
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Mayor Roy Ivest -
CONTRACT
FOR
SERVICES
THE STATE OF: TEXAS
COUNTIES OF: JEFFERS ON
KNOW ALL MEN BY THESE PRESENTS:
THIS CONTRACT FOR SERVICES ("Contract") is made on the date of countersignature,
hereinafter specified, by and between the City of Beaumont ("CITY'), and ISI Water Company, a
Texas corporation, with its principal office in Houston, Harris County, Texas (referred to herein as
Water Company of America "WCA"). The initial addresses of the parties are as follows:
WCA
ISI Water Company
5215 Fidelity St
Houston, Texas 77029
WITN ESSETH :
CITY
City of Beaumont
801 Main Street
Beaumont, TX 77701
WHEREAS, the CITY desires to secure the performance of services of the highest quality
by trained, skilled personnel; and
WHEREAS, WCA desires to provide such services in exchange for the fees hereinafter
specified; and
WHEREAS, WCA has submitted information describing the proposed service;
NOW, THEREFORE, for and in consideration of the premises and mutual covenants
herein contained, it is agreed as follows:
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ARTICLE I
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As used in this Contract, the following terms shall have meanings as set out below:
"Account" is defined as a particular Utility Service of the CITY (including but not limited
to Water, Wastewater, Stormwater, Solid Waste). This definition includes all unauthorized taps
discovered by WCA that previously had not been given an Account number by the CITY.
"Base Revenue" Is defined as the average of the monthly Account billings during the
period of time when the Account experienced the problem and which immediately precedes the
completion of the Work, for up to a twelve-month period. By way of example, and not limitation, if
WCA discovers a meter which has been broken for a six-month period, resulting in consumption
of zero usage during such six-month period, the Base Revenue is zero, and shall not include in
the Base Revenue average the preceding six-month period during which time the meter operated
properly.
"WCA Share" is defined as the fee to be paid by the CITY to WCA for performance of
duties under this Contract, computed in accordance with Section 5.02 hereof.
"CITY" is defined in the preamble of this Contract and includes its successors and
assigns.
"WCA" is defined in the preamble of this Contract and includes its successors and
assigns.
"Customer Information System" (or "CIS") is defined as the system used by the CITY
to bill and to account for customer activities.
"Contract Administrator" is defined as that person designated by the Director by notice
to WCA, to administer this Contract on behalf of the CITY. This individual shall have a working
knowledge of CITY protocol and operating procedures of the CITY, and shall have the authority
and responsibility of administering all day-to-day aspects of this contract on behalf of the CITY.
"Director" is defined as the CITY's designated Utility manager who has ultimate authority
and responsibility over this Contract.
"Documenting the Find" is defined as the notation by WCA on the Research report to
the CITY or the approval of a submitted Formal Work Order.
"Find" is defined as the discovery by WCA of an Account condition, as the result of the
Work, which causes a specific Utility Service to be improperly or inaccurately billed.
"Force Majeure" as used herein, shall include but not be limited to, acts of God, acts of
the public enemy, war, blockades, insurrection, riots, epidemics, landslides, lightning,
earthquakes, fires, storms, floods, washouts, tornadoes, hurricanes, arrests, and restraints of
government and people, explosions, breakage or damage to machinery or equipment and any
other abilities of either party, whether similar to those enumerated or otherwise, and not within
the reasonable control of the party claiming such inability.
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"Increased Revenue" is defined as the amount of monthly income received by the CITY
on an Account, over and above the Base Revenue, including any rate increases, subsequent to
corrective action being taken on that Account, including both income derived from ongoing usage,
as well as retroactive billing.
"Notice to Proceed" is defined as the written notification by the CITY to WCA to initiate
Work. This notification shall be issued upon the successful conversion of Account data from the
CIS by WCA. The date of the Notice to Proceed shall mark the initiation of the Contract Term.
"Research Report" is defined as the reports delivered to the CITY by WCA pursuant to
Section 2.01 (C) (1) hereof.
"Utility Service" is defined as the physical location of a CITY consumer, both known and
unknown to the CITY, which utilizes services provided by the CITY.
"Work" is defined as all of WCA's efforts towards determining needed changes and
recommending the corrective actions necessary in order for the specific Utility Service to be
properly and accurately billed.
"Work Order" shall be defined to mean that certain standard document that defines
relevant information about a CITY Account that WCA has evaluated and determined to be
defective.
ARTICLE II
Scope of Service
2.01 - Basic Service
WCA shall provide the investigation, Work Orders, and field services necessary to maximize the
billable revenue for the CITY's utility Service.
A) Investigation and Field Work
B) Upon receiving the Account information described in Section 3.01 (A) hereof WCA shall:
1) Investigate each Account and determine if there is a loss of revenue to the CITY
associated with that Account.
2) Submit Work Orders with recommendation for changes in billing procedures and/or
changes in physical service. This information will be provided for each Account.
C) Reports
1) WCA shall provide to the CITY on a periodic basis a complete list of all Accounts
researched on which WCA has identified potential increased revenues to the CITY. This
Research Report shall be submitted for the purpose of "Documenting the Find" and WCA
shall be entitled to its portion of the Increased Revenues on said Accounts (the WCA
Share), if the Work Order(s) included therein are subsequently approved by the Contract
Administrator.
2) On each Account for which WCA has Documented the Find and the CITY has collected
Increased Revenue, WCA shall provide a detailed report that quantifies Increased
Revenue prepared from the information received from the CITY in the monthly account
data download. This report typically contains at least the following information:
a) Work Order number
b) Account Number
c) Cycle counter (indicates progression through the revenue sharing period)
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d) Amount of customer billing (from the download)
e) Base Revenue
f) Calculation of Increased Revenue
g) Calculation of WCA Share
3) WCA may provide the Contract Administrator a status report on a frequency agreed to by
the parties. This report is to be inclusive of all Accounts that are deemed by WCA to justify
action and on which a Work Order has been generated in the prior month.
D) WCA warrants that all work shall be performed in a good and workmanlike manner meeting
the standards of quality prevailing in the CITY ordinances for services of like kind. WCA
further warrants that trained and skilled persons who have been previously approved by the
CITY shall perform all Work.
2.02 - Services in General
WCA shall coordinate all of its activities herein described with the CITY, the Director, WCA
Administrator, or their designated representative(s).
2.03 — Finds Exempted
In certain rare cases, WCA may discover a Find on an Account of which the CITY has prior
knowledge and is attempting to remedy. Such a Find being remedied by the CITY is exempted
from WCA Work.
These cases fall into two categories and require that WCA shall:
1)for a period of 60 calendar days from the date of the inception of a new Account problem
that originates during the term of this agreement, refrain from submitting a Work Order
related to that Find, and
2) for a period of 60 calendar days beginning at the Notice to Proceed date, refrain from
submitting a Work Order for any specific problem on an Account that is known to the CITY
and is made known to WCA, that the CITY is in the process of remedying on that Account.
It is agreed by the parties hereto that the purpose of this Section 2.03 is to define and agree to
the period of time for the CITY to remedy new problems that it discovers, and/or to remedy known
situations. This will minimize duplication of effort, thus keeping project resources focused on
providing maximum benefit to the CITY.
ARTICLE III
CITY Duties, Data Records, Work Products, Etc.
3.01 -Certain Duties of the CITY:
A) In addition to its other duties under this Contract, the CITY shall, to the extent permitted
by law for each Account, promptly provide access to all the data and records in the
possession of the CITY and provide copies of any documents in the possession or control
of the CITY or available to the CITY which are requested by WCA and are reasonably
necessary for WCA to perform its duties under this Contract. CIS data shall be in two
forms.
1) The CITY will create a monthly download consisting of a .bak (backup) file of the Utility
Billing System.
a) The CITY will exercise all reasonable haste in timely creation of download #1
b) The download will be created monthly by the CITY on the same day of each month
for the duration of the project to support both field operations and Increased
Revenue calculation.
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c) The day of the month selected for download will be determined solely by the CITY.
d) The download content and naming of tables and fields will be consistent and not
vary unless first agreed to by the CITY and WCA.
e) The CITY will transmit via SFTP or the best secure method agreed to by the CITY
and WCA.
f) In the event that the provision of data is interrupted for any period of time, the Term
shall be extended by an equal period of time.
2) The CITY will establish a password protected "read only" live link to the CIS for the
viewing and extracting of "real time" information by WCA. At no time will WCA be able
to input a change or modification to an Account by way of this link.
B) Upon execution of this Contract by all parties, the CITY will establish the day of the month
for the bimonthly Contract meeting for Work Order status which is to be attended by the
key stakeholders (Contract Administrator, Billing, Customer Service, Meter Operations).
C) The CITY shall review all Work Orders submitted by WCA under Section 2.01 (B) hereof
and within ten (10) working days of the date of submittal, the CITY shall advise WCA of
the disposition of the Work Order request (approved or denied).
D) The CITY shall timely implement the recommended corrective action identified in the Work
Order once approved and notify WCA of this action once complete and the date of
completion. Changes to account data such as billing code changes shall be accomplished
within thirty calendar days. Should this not occur within the time frame specified, the CITY
shall issue to WCA written notification of a fifteen -day extension. Work Orders that involve
changes to physical service shall be expedited with all reasonable haste. Both parties
recognize and agree that the purpose and intent of the project cannot be realized until
approved changes have been implemented and accounts are fairly and accurately billed.
If Account changes are not completed by the CITY within the time frames described, the
CITY shall approve and pay an estimate of the WCA Share (ref 5.02 C).
E) The Contract Administrator shall assist WCA in its dealings with any CITY department.
F) The CITY shall acknowledge that WCA has Documented the Find pursuant to Section
2.01 (C) (1), by promptly entering the appropriate information related to the Account within
the "CIS" System, or by whatever other method the CITY chooses. Once documented,
the CITY shall not deny approval of a Work Order due to any action taken by the CITY
during the approval process.
G) Matters not specifically covered by this Contract will have procedures established by
mutual agreement of WCA and the Contract Administrator.
H) At all times, the spirit of this Contract will be upheld by both the CITY and WCA. WCA is
performing a service to the CITY by increasing revenue to the CITY. The CITY has given
WCA authorization to perform the defined duties of this Contract and will not hinder,
restrict, delay or compete with WCA's performance of these duties.
ARTICLE IV
Indemnification and Insurance
4.01 - Indemnification
WCA hereby agrees at all times to defend, indemnify and hold the CITY harmless from and
against any and all liability, losses or costs arising from claims for damages, or suits for loss or
damage, including without limitation out-of-pocket costs and reasonable attorneys fees, which
arise as a result of WCAs negligence or failure to properly perform this Contract, whether such
claims are asserted before or after the termination of this Contract.
4.02 - Insurance
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Throughout the term of this Contract, WCA shall carry and maintain the following insurance
coverage with a company or companies reasonably satisfactory to the Director, and policies of
insurance that meet the requirements of the State. The CITY shall be named as an additional
insured on all such policies for this Contract, and the policy shall provide that the Director will be
given at least ten (10) days notice in case of cancellation. Such insurance coverage shall have
the minimum limits of liability in not less than the following amounts:
A) Comprehensive General Liability Insurance including Contractual Liability:
Bodily Injury & Property Damage
$ 1,000,000 per occurrence
$ 2,000,000 aggregate
B) Worker's Compensation with Employees Liability including Broad Form All States
Endorsement: $ 150005000
ARTICLE V
Payment
5.01 - Limitation of Funds
Any and all fees due to WCA under this Contract shall be payable solely from the funds collected
pursuant to this Agreement. WCA acknowledges and agrees that the CITY's liability for any and
all payments hereunder shall be limited by this provision. No other funds are available nor will
they be appropriated for the purpose of this Contract.
5.02 - Payment for Services
A) If any Work performed by WCA to an Account results in Increased Revenues to the CITY,
WCA shall be entitled to a WCA Share for such Work equal to 50% of all Increased Revenues
(as defined in Article I of this Contract) for a term of 48 months thereafter, referred to in 6.01
TERM as Phase Two. The 48-month term may be suspended in the event that the account
problem persists which eliminates Increased Revenue and restarted following remedy.
B) Documentation substantiating and calculating Increased Revenue shall be reviewed and
approved by the CITY within thirty calendar days of submission and thereafter processed for
payment within the time frame stipulated by Statute. Interest on all amounts remaining
unapproved and/or unpaid beyond the time frame stipulated by Statute shall accrue at a rate
of 10% per annum until paid.
C) If all of the data necessary to compute the WCA Share is not available in time to make such
payment when due, or if the condition described in 3.01 D) occurs, the CITY shall approve a
good faith estimate of such Increased Revenue and compute the WCA Share accordingly.
Adjustments to such WCA Share shall be made on succeeding monthly payments after actual
Increased Revenues are determined.
5.03 — Early Payment Option
In the event that the CITY should desire, for any reason, to make payment of any and all fees due
WCA sooner than defined in Article V, the CITY shall have the right to approve a calculation of
any and all remaining fees based on a Work Order by Work Order payment average to date,
multiplied by the remaining number of months, factored down by a "present value discount" using
the prime interest rate in effect at the time of the early payment.
5.04 -Arbitration
The CITY and WCA shall promptly notify each other of any controversy which shall arise with
respect to the computation of any payments or fees due to WCA hereunder. Each party shall act
in good faith and shall make its best reasonable effort to resolve the dispute within thirty (30) days
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after receipt of any invoice disputing such payments or fees. In the event the parties are not able
to resolve the dispute within such thirty (30) day period, the controversy shall be considered and
resolved by majority vote of an arbitration panel ("Panel") consisting of three (3) persons selected
and designated as follows:
1. The CITY shall within ten (10) days thereafter designate an independent certified
public accountant which may be the independent auditors regularly retained by the
CITY;
2. WCA shall within ten (10) days thereafter designate an independent certified public
accountant which may be a certified public accountant regularly retained by WCA; and
3. The two (2) certified public accountants and/or independent auditors thus designated
shall agree upon and promptly designate a third certified public accountant and/or
independent auditor which shall not have then or previously had any significant
relationship with the CITY or WCA.
The parties agree that the arbitration procedure provided above shall be the sole remedy for
dispute of the payments or fees due WCA hereunder and shall be binding on the parties thereto;
provided, however, in the event the CITY's certified public accountant and WCA's certified public
accountant cannot agree upon a third accountant, or the Panel does not resolve the controversy
within a reasonable period, not to exceed one hundred twenty (120) days from the date the
independent certified public accountants are retained by the parties, either party may pursue any
other remedy provided by law. Each party shall bear the expenses of its designated accountant,
and the expense of the third accountant shall be borne equally by the parties.
This Agreement shall be construed in accordance with the laws of the State of Texas. This
Agreement shall be enforceable in Jefferson County, Texas, and if legal action is necessary by
either party with respect to the enforcement of any or all of the terms or conditions herein,
exclusive venue for the enforcement of same shall lie in Jefferson County, Texas.
ARTICLE VI
Term and Termination
(3_01 - Term
The Contract term is initiated by the CITY upon the issuance of the Notice to Proceed. The term
of the Contract is divided in two phases. Phase one is the operations period when WCA is
performing the Work and shall continue for a primary term equal to thirty-six (36) months.
At the end of the primary term of phase one, the phase one term may be renewed for successive
periods of twelve (12) months, upon written agreement of both parties.
Phase two is the period of time, on a Work Order by Work Order basis, during which the WCA
Share is determined (reference 5.02 A).
Therefore, the Contract Term is the total time from the date of the Notice to Proceed, through
phase one, including any renewal periods, and including phase two which is the 48-month Work
Order by Work Order revenue sharing period for each Find approved by the CITY.
6.02 -Termination
Either party may terminate phase one (the operations period) of this Contract by giving a thirty -
day written notice to the other party of the intent to terminate. The CITY agrees that for three (3)
years after termination of this Agreement, however brought about, the CITY shall, during normal
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business hours, provide WCA with access to and the determination of fees and payments owed
to WCA hereunder.
6.03 -Earned Fees
The duties and obligations of the CITY to pay WCA under the terms of Article V shall continue in
full force and effect as outlined therein and shall survive the completion of phase one (the
operations period) of this Contract.
ARTICLE VII
Miscellaneous Provisions
7.01 - Independent Contractor
The relationship between WCA and the CITY shall be that of an independent contractor.
7.02 - Business Structure and Assignments
Other than by operation of law, WCA shall not delegate or assign any portion of this Contract
without the written consent of the Director, which shall not be unreasonably withheld. WCA
however may assign any portion of its WCA Share under this Contract. Before an assignment of
this sort can become effective, WCA shall furnish reasonable proof of the assignment by providing
a notice to the Director containing the following information: a) the name, address and telephone
number of WCA with clear reference to this Contract; b) the name, address and telephone number
of assignee; and c) the identity of the fees to be assigned. If reasonable proof as described above
is not provided to the Director, the CITY may continue to pay the assignor.
7.03 - Subcontractors
WCA may subcontract any part of its performance under this Contract with the approval of the
Director or Contract Administrator. Any subcontractor shall be treated under the Contract as if
they were employees of WCA, except in regard to fees.
7.04 - Parties in Interest
This Contract shall not bestow any rights upon any third party, but rather, shall bind and benefit
the CITY and WCA only.
7.05 - Non -waiver
Failure of either party hereto to insist on the strict performance of any of the agreements herein
or to exercise any rights or remedies accruing hereunder upon default or failure of performance
shall not be considered a waiver of the right to insist on or to enforce by any appropriate remedy
strict compliance with any other obligation hereunder or to exercise any right or remedy occurring
as a result of any future default or failure of performance.
7.06 - Applicable Laws
This Contract is subject to all laws of the State of domicile of the CITY, the CITY Charter and
Ordinances of the CITY, the laws of the federal government of the United States of America and
all rules and regulations of any regulatory body having jurisdiction.
7_n7 - NntirP-q
All notices required or permitted hereunder shall be in writing and shall be deemed delivered when
actually received or, if earlier, on the third day following deposit in a United States Postal Services
post office or receptacle with proper postage affixed (certified mail, return receipt requested)
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addressed to the other party at the address prescribed in the preamble hereof or at such other
address as the receiving party may have therefore prescribed by notice to the sending party.
7.08 - Equal Employment OpportunitX
WCA will comply with all laws, ordinances and policies set by the CITY in reference to Equal
Employment Opportunities.
7.09 - Force Majeure
In the event either party is rendered unable, wholly or in part, by Force Majeure to perform under
this Contract, it is agreed that, upon such party's giving notice specifying such Force Majeure in
writing or by telefax to the other party as soon as possible after the occurrence of the Force
Majeure, the obligations of the party giving such notice, to the extent it is affected by Force
Majeure and to the extent that due diligence is being used to cure the Force Majeure and resume
performance at the earliest practicable time, shall be suspended during the continuance of the
Force Majeure, but for no longer extended by the period of time during which either party was
unable to perform its obligations hereunder as a result of the occurrence of a Force Majeure.
7.10 - Approvals; Authority
An approval by the Director, or by any other instrumentality of the CITY, of any part of WCA's
performance shall not be construed to waive compliance with this Contract or to establish a
standard of performance other than required by this Contract or by law. No party is authorized to
vary the terms of this Contract.
7.11 - Remedies Cumulative
The rights and remedies contained in this Contract shall not be exclusive but shall be cumulative
of all other rights and remedies, now or hereafter existing, whether by statute, at law, or in equity;
provided however, that none of the parties shall terminate this Contract except in accordance with
the provision hereof.
7.12 - Representations
A) WCA represents that it and its employees, agents and subcontractors are fully competent and
qualified to perform all the service required to be performed under this Contract. WCA
represents that it has experience in performing all of the services to be performed hereunder
and these services shall be of the highest professional quality.
B) The CITY represents that it is a duly authorized and empowered to enter into this Agreement
and to carry out its obligations hereunder. By proper action of its members, the CITY has duly
authorized the execution, delivery and performance by this Agreement.
7.13 - Captions
The captions at the beginning of the Articles of this Contract are guides and labels to assist in
location and reading such Articles and, thereto, will be given no effect in construing this
Agreement and shall not be restrictive of or be used to interpret the subject matter of any article,
section or part of this Contract.
7.14 - Personnel of WCA
WCA shall replace any personnel assigned to provide services under this Contract which are
deemed unsuitable by the Director or Contract Administrator.
7.15 - Entire Agreement
This Contract contains all the agreements of the parties relating to the subject matter hereof and
is the full and final expression of the agreement between the parties.
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7. 16- Amendment
TNs Contract, may be niodified or, amended by' writtet"i.agreement. signed by, all parties hereto.
717- ExcILISive Con'trgct
WCA shaII have the sole and exckmilve franchise, license and, privilege to Provide the services
described in this Contract within the biclUnds of the Contract se, rvice area.
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RESPONSE TO
REQUEST FOR PROPOSALS
REVIEW OF UNBILLED OR MISBILLED UTILITY SERVICES
FOR THE
CITY OF BEAUMONT, TEXAS
Due Date: Thursday, April 27, 2023 at 2:00 PM CST
AT
OFFICE OF THE CITY CLERK/CITY HALL
CITY OF BEAUMONT
801 MAIN ST, ROOM 125
BEAUMONT, TX 77701
Submitted to:
Amalia Villarreal, P.E, CFM, City Engineer
Phone: (409) 880-3725
Email: molly.vllarreal*beaumonttexas.gov
Submitted by:
ISI WATER COMPANY
Shane Sangalli
Region Manager
5215 Fidelity Street
Houston, TX 77029
shane.s@watercompanyofamerica.com
(501) 414-1885
April 24, 2023
Amalia Villareal, P.E., CFM, City Engineer
Subject: Transmittal Letter
ISI Water Company (referred to herein as Water Company of America "WCA") is pleased to
submit this response to the Request for Proposal entitled "Review of Unbilled or Misbilled Utility
Services " to the City of Beaumont.
The study proposed in this RFP is identical to previous and current projects performed by
WCA for Municipal Utility Departments nationwide, the first in 1989. Since initiating the first
ever project of this nature in the nation, we have gained substantial national experience from a
diverse group of very successful contract opportunities. While teaming with utilities as large as
374,000 accounts and as small as 1,600, WCA has increased the billings and collections to our
clients by substantial amounts. The benefits of these increases in revenue are numerous and are
detailed in our accompanying proposal.
In response to this RFP, and as with all previous contracts undertaken, WCA's program of
revenue enhancement is offered on a performance fee basis. WCA will bear all of its study costs.
WCA will be entitled solely to a share of increased collected revenues generated by this program.
Water Company of America has a proven program for revenue recovery. We most sincerely
appreciate the opportunity to provide assistance to the City in this project. The contact
information for WCA related to this RFP is as follows:
Shane Sangalli, Region Manager, ISI Water Company
5215 Fidelity St. Houston TX 77029
(501) 414-1885, Shane.s@watercompanyofamerica.com
WCA has adopted a code of business ethics that states that ISI Water Company will comply with
all applicable laws, support and endorse antidiscrimination efforts and apply tangible business
practices to utilize the full benefit of a supplier base that reflects the diversity of the American
supplier community through the use of small, minority, and woman -owned businesses for needed
supplies and services.
Steven Hooper, General Manager is authorized by the Company to negotiate contract terms and
render binding decisions of contract matters.
As stipulated in the RFP, this proposal is valid for a minimum period of 120 days subsequent to
the RFP submittal date of December 16, 2022.
Respectfully submitted,
Steve Hooper
General Manager
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TABLE OF CONTENTS
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1. Executive Summary ...................................................... 4
2. Business Organization and Project Management Structure 6
3. Prior Experience ........................................................... 9
4. Personnel ..................................................................... 10
5. Implementation Plan ......................................................... 12
6. Authorized Negotiator ...................................................... 24
SECTION 1—Executive Summary
ISI Water Company, and its parent Infrastructure Services, Inc. ("ISI") provide services
to governmental entities on many levels in order to meet the maintenance, repair, and consulting
needs of our nation's aging infrastructure system. Headquartered in Houston, Texas, ISI has
established a reputation for meeting the diverse and changing needs of government with a wide
range of services. This diversity of service to public and private entities continues to expand and
currently includes three major areas of service. These are Account Review and Revenue
Recovery Services for Municipal Utilities, Roadway Repair and Maintenance and Road and
Utility construction. ISI employs people in regional profit centers across the United States.
The Municipal Revenue Recovery work to identify unbilled and/or misbilled service is
marketed nationally under the trade name of Water Company of America ("WCA"). This
name has been used since 1989, and because of national name recognition and existing contracts,
ISI Water Company continues to market the service as Water Company of America.
WCA examines a utility's customer billing database of information and aspects of utility
usage in the field with the objective of identifying the causes of and remedies for inaccuracies
and deficiencies in each of the various utility processes that can potentially contribute to
inaccurate billings for water, wastewater, and reclaimed water.
It is important to remember that an often significant portion of the service delivered by a
Utility to its customers is never billed -for or collected. It is of vital importance that the
appropriate fees be collected for all services rendered to insure the operational health of the
utility. Each year millions of dollars are lost by utilities because of unbilled and/or misbilled
services. WCA specializes in working cooperatively with staff to locate, assess and correct the
conditions that cause lost revenue. WCA has the equipment, manpower, and expertise, including
proprietary analytical software and sophisticated non -intrusive flow -metering technology, to
research systems of all sizes for revenue losses. WCA can positively impact the City budget
without increasing manpower requirements, overtime, or rates. WCA has a history of successful
collaboration with municipal departments and is confident that it can stop the billing leaks that
are silently draining revenues from the City.
WCA's program is conceptually straightforward and has proven to be effective based on
extensive South Florida as well as national contract experience. This experience base equips
WCA to offer the most effective, proven method of enhancing revenue. Each month, the utility
delivers millions of gallons of water to its end users or customers. The utility's retail billing
meters record consumption and determine water and sewer billings. The difference between the
actual services provided and the amount billed, or accounted for, represents unbilled or misbilled
service. This program targets this variance and produces increased revenue for discretionary use
by the City. In other words, this is found or new revenue that will have a positive impact on the
budget. WCA locates this apparent loss component of non revenue water through a proprietary
analysis technique and subsequent physical investigation. Once discrepancies are located,
changes are made to the utility's billing system and/or physical metering system to produce the
new revenues.
WCA provides a turnkey service that includes technical expertise, proprietary computer
software, trained field personnel, state of the art flow -meter technology and even replacement
meters if necessary. WCA can discover and help recover the revenue billings that are rightfully
the utility's, and it can do the whole job as an independent contractor without disrupting normal
service or daily operations and with a negligible requirement of utility staff time.
0
How WCA's System Works
1. WCA uses a proprietary technique to analyze users and meter types with property
descriptions. WCA makes comparisons of like users. Various sort routines and comparisons
are utilized to identify potential problems with consumers such as:
• Unlisted Customers
• Account Coding Errors
• By-passed or Malfunctioning Meters
• Unknown Sewer, Water and/or Electric Connections
• Rate Discrepancies
2. Once WCA determines that an account's consumption and/or billing data is not consistent
with certain norms, that account is selected for additional research. After an audit of a given
property, if it still appears that the billing and/or consumption data do not meet certain
criteria, WCA then performs field research of that specific location.
3. After completion of the field inspection, if additional sources of revenue have been
discovered, formal documentation is submitted to the utility for billing changes and/or
physical corrections.
All of the above procedures are standard for WCA and have been developed through
years of successful contract experience.
WCA's revenue enhancement program is offered on a performance fee basis to the City.
WCA will bear all of the cost of program implementation. The utility will never be required to
reimburse WCA for any of its working capital expenditures, including professional staff,
software, or the extensive resources required for field research. WCA will be paid only a share
of any new-found collected revenue generated by this program. No other forms of payment are
required.
Funding essential capital improvements to any water, sewer, stormwater, solid waste or
reclaimed system is a major concern for every City. This project will provide a revenue source
to accomplish needed improvements, thereby avoiding the appropriation of precious budget
funds.
In summary, WCA's proposed program will have immediate and long-term benefits to
the utility in the following ways:
• Provides improved rate -payer equity among customers.
• Provides improved accountability for services delivered to customers.
• Generates additional revenue from existing levels of service.
• Provides continuing increased revenue to the utility after program completion.
• Provides compensation to WCA based solely on performance.
• Provides an awareness of the necessity to practice conservation of a precious resource.
• Provides an effective way through conservation to reduce wastewater treatment loads.
• Provides a proven program that, by its existence, motivates internal personnel toward
greater efficiency.
5
SECTION 2 —Business Organization and Project Management Structure
Statement of experience and qualifications
ISI Water Company (a Texas corporation referred to herein as Water Company of
America "WCA") is registered to do business in the State of Arkansas and is pleased to submit
this response to the City of Beaumont's Request for Proposal entitled "Review of Unbilled or
Misbilled Utility Services'
WCA is uniquely qualified to perform the work outlined by the City in the RFP. The
study proposed in this RFP is identical to 86 previous and current projects performed by WCA
for Municipal Utility Departments nationwide, the first of which was in 1989. Since initiating
the first ever project of this nature, we have gained substantial national experience from a diverse
group of very successful contract opportunities. While teaming with utilities as large as 374,000
accounts and as small as 1,600, WCA has increased the billings and collections to our clients by
substantial amounts. The benefits of these increases in revenue are numerous and are detailed in
our accompanying proposal.
In response to this RFP, and as with all previous contracts undertaken, WCA's program
of revenue enhancement is offered on a performance fee basis. WCA will bear all of its study
costs. WCA will be entitled solely to a share of increased collected revenues generated by this
program.
Water Company of America has a proven program for revenue recovery. The WCA team
of dedicated full time employees currently numbers fourteen, including Mr. Shane Sangalli. In
addition, two other key management individuals who will be directly involved are Jeff Haddock,
CIS/data security and Steve Hooper, General Manager. We most sincerely appreciate the
opportunity to provide assistance to the City in this project. The contact information for WCA
related to this RFP is as follows:
Shane Sangalli, Region Manager
Home office: 5215 Fidelity St, Houston, TX 77029
shane. sgwatercompanyofamerica. com
(501) 414-1885 (direct)
WCA will perform the service proposed herein with trained management and field personnel
with the requisite experience to accomplish the goals of the project. These employees are familiar
with field procedures; appreciate the need for a clear understanding of applicable City billing
policies, Ordinances, Rules and Regulations; comprehend variations in water distribution and
sewer collection systems, and thus are capable of rapid mobilization for the City. Staffing needs
for this project will be met by the Company in the following three manners:
1. Bringing experienced personnel from other locations
2. Recruiting, hiring and training from the local area
By approaching the issue of staffing in this manner, WCA can effectively perform the Scope of
Work in a timely and effective manner.
The WCA program utilizes technical work methods conducted in an efficient manner and
designed to optimize revenue impact without disruption to normal operating procedures of the
City. All WCA field operations will be conducted in a manner consistent with requirements
N
imposed by the City on its own personnel. Some of the basic WCA rules of staff operational
conduct are listed below.
• WCA will conduct all operations to comply with applicable City procedures.
• WCA employees will adhere to all safety requirements of the City and WCA.
• WCA will insure that property conditions affected by field research activity will be
returned to original or better than original condition.
• WCA vehicles will be clean and clearly marked with the Company Logo.
• WCA employees will be uniformed.
• WCA employees will display picture identification badges affixed to the employee's
uniform.
• WCA employees will at all times maintain a neat and clean appearance that represents
the professionalism of the City and WCA.
• WCA employees will exhibit a courteous and polite manner when dealing with any
customer of the City.
Corporate,
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Company Organizational Chart
VA
Pre -employment Background Check
Every new applicant considered for employment with WCA is submitted to TrueScreen for a
background check both local and nationally. Typically, a criminal background check which
returns a history of crimes related to the type of work they will perform for WCA will make them
ineligible to be hired by our company.
Subcontracting
WCA intends to perform all work required under the RFP and proposed in this response with
WCA employees, therefore no subcontracting is anticipated.
Litigation
WCA is not now, nor has it ever been involved in arbitration or litigation with any client
governmental entity or with any utility customer of any client.
Financial stability
WCA has never filed for reorganization or bankruptcy.
N,
SECTION 3 —Prior Experience
2021-Current
Lafayette Utility System
Garrison Harrison - Utilities Conservation Specialist
1314 Walker Rd
Lafayette, LA 70502
(337) 291-8194
2017-Current
Mobile Area Water and Sewer System (MAWSS)
Bud McCrory -Assistant Director of Administration
4725 Moffett Rd
Mobile, AL 36618
(251) 694-3149
2017-Current
City of Vicksburg
Doug Whittington -Finance Director
1401 Walnut St
Vicksburg, MS 39180
(601) 801-3511
2015-2019
City of Oldsmar
Al Braithwaite -Special Projects Coordinator
100 State St West
Oldsmar, FL 34677
(813) 749-1107
2014-2018
Pace Water System
Damon Boutwell - General Manager
4401 Woodbine Rd
Pace, FL 32571
(850) 994-5129 x 3121
x
SECTION 4 -Personnel
The following key study personnel are herein proposed.
MR. SHANE SANGALLI - Region/Contract Manager
Mr. Sangalli is the manager of the Arkansas, Oklahoma and Texas regional offices. He is
responsible for the day-to-day operations, workflow, production and client communication
required for assigned projects. He will be directly involved with and responsible for the day-to-
day management and operations of the project proposed herein. Mr. Sangalli has 20+ years of
experience within the Water, Wastewater and Stormwater metering and monitoring industry. As
a result of his experience and training, he brings skills to the project in the areas of account data
analysis, metering system examination, wastewater flow evaluation, utility customer relations
and reporting to the City. Internal to the local office, Mr. Sangalli is responsible for supervision
of subordinate staff, accounts payable supervision, asset management and administrative duties.
Mr. Sangalli reports to the General Manager.
MR. JEFF HADDOCK — CIS/Data Security Manager
Mr. Haddock has been an integral part of the Company since 2000. He performed the duties of
Central Florida Contract Manager from 2000 — 2012 and that of data manager from 2012 to
current. He oversees the company's electronic assets and resources, coordinates data needs with
clients, and directs Company software development with programmers. Helps determine the
information technology goals of the Company and is responsible for implementing computer
systems to meet those goals.
• Manage the Company's data security practices and policies
• Oversee company's flow and processing of data from clients under contract
• Manage and maintain hardware and software assets
• Assist Contract Managers with data acquisition
• Intermediary with Programmers and to assist them as needed
• Assist with data manipulation and reporting at contract level as needed
• Setup field ready hardware and software systems as needed
Management level, reports to the General Manager.
MR. STEVEN M. HOOPER — General Manager
Mr. Hooper is responsible for management of ISI Water Company. He has 32 years of hands-on
experience in the field of documenting unbilled utility revenue on a performance fee basis for
governmental entities. From the first days of the first project of this nature, initiated in March of
1989, through the successful operation of contracts nationwide, he has developed the business
plan, employee training procedure, best practices, specialized software application/design, flow
and test meter application, national marketing strategy, and financial management. Participation
in industry trade organizations and functions such as the American Water Works Association,
the Water Environment Federation and the Government Finance Officers Association benefits
the firm and clients by staying current with regard to industry standards and trends. He will
coordinate all insurance requirements of the study, as well as oversight of company compliance
10
and safety policy. Other duties include project resource allocation, production oversight, asset
utilization, personnel deployment, and recruiting (as required). Hooper reports directly to Mr.
Tim Herbert, Company President.
11
SECTION 5 —Implementation Plan
Summary
WCA offers solutions to municipal governments large and small to improve the billing
accuracy for all services while preserving public resources. A primary objective is to partner with
key staff personnel of the governmental entity to identify causes of, and implement remedies for,
system inaccuracies and deficiencies that adversely affect the accuracy of customer fees.
ISI originated and is the number one provider of the service whereby private industry
provides a revenue enhancement program at no cost to municipal utilities, with compensation
strictly contingent on contract performance. The history of the company dates back to the first
ever contract of the nature contemplated by the City in this RFP. This first project was initiated
in March of 1989 for the City of Houston. Subsequent to that time, WCA has established itself
as the number one provider of the service, having successfully conducted or in the process of
conducting identical projects for numerous governmental entities nationwide.
System Concept and Solution
The Study work shall consist of 3 general tasks and 13 specific steps that involve actions
and decision points of the utility and of WCA. The steps are shown below in written form to
explain the detail of each, and a flow chart diagram is included to illustrate the process.
Mobilization of this project can be accomplished within thirty (30) days and the discovery phase
is expected to be complete within one year and should the revenue opportunity justify additional
work, extension years could be utilized.
Good communication is a key to the success of this project. A "start work" meeting shall
be conducted with key members of each affected Department. Objectives are spelled out, an
overview of the method of approach is discussed, and a clear chain of command and reporting is
determined. Guidelines for subsequent updates can be established as well. An operational
methodology based on good clear communication facilitates maximum production for the City.
TASK I — IDENTIFY AND ANALYZE
Step 1: Account Data Information Gathering and Review
Account data is accessed in two ways, first, a download of raw unjoined
data run at a consistent point in time each month and second, an
electronic link for review of real time data. All necessary data queries
and reports are created and run by WCA personnel on WCA computers
with no City staff time requirement.
(1) Download
(a) WCA will meet with the City IT representative to identify those
needed data fields from the CIS schema to be included in the
download.
(b) City generates a script (stored routine) that writes raw unjoined
tables of data to a file.
12
(c) This file is run at whatever time of day or day of the month is
convenient for the City.
(d) WCA retrieves this file in whatever method is most
advantageous for the City (portable hard drive, FTP, etc.)
(e) This download is run monthly for the duration of the project, as
it is used for initial investigation and to monitor the collection
of Individual Service Revenue and thus to determine
compensation.
(2) Electronic link —this resource enables WCA to gather current
account information. Real time information is obtained through this
read only password protected modem link to the CIS. This
information link allows the rapid reference to additional unique
pieces of information not contained in the download described
above. By gaining access to real time data in this manner, any
related City staff time requirement is eliminated.
Data that is typically reviewed includes; historical consumption and
billing data as well as standard customer information such as; service
address, customer name, meter number, billing codes, unit count, meter
installation date, sewer surcharge level, etc. Once this customer account
information is in hand, WCA begins the task of adapting its proprietary
computer software by designing a custom front end unique to
Beaumont. Queries and sort routines that facilitate the identification of
unbilled and misbilled service revenue are tailored to Beaumont account
data. These adaptations allow WCA to effectively utilize Utility data in
whatever format it may be available. The company's investment in
development costs of over $450,000 has yielded proprietary software
that is flexible, adaptable and custom built for studies of this nature for
the Water, Wastewater, Stormwater and Solid Waste industries. It
operates independently of the CIS, and in no way impacts the integrity of
that data. The analysis of account data in this manner, which is unlike
other less effective methods utilized by others, provides significant
benefit to the City, including at least the following;
1) Quantity of revenue produced
2) Quality of discoveries and corrective action stand the test of time
3) Accuracy of quantifying revenue enhancement
4) WCA is committed to isolate the more difficult account problems
(unknown or unlisted taps and connections), rather than merely
the obvious
Step 2: Account Information Analysis Criteria
WCA analyzes the reliability of the account data as it relates to billing,
identifying those key fields that could negatively impact billing if
entered incorrectly. Thirty-four years of experience has shown many of
these criteria to be standard from one City to the next. However, every
City has its own unique combination of factors that ultimately determine
13
a customer billing. Therefore, WCA will perform a comprehensive study
of the City's rates, Ordinances, Resolutions, billing policies and
operational practices to clearly understand the correct method. Armed
with this understanding, WCA will review customer accounts for
instances of no bills, underbilling and over billing on an individual basis
to identify increase revenue opportunities. The accuracy of CIS data
pertinent to billing is critical to the success of the project. Typical
account data and data analysis criteria include the following:
1) Service codes and resultant billing drivers
2) Meter size, age, type and total recorded flow
3) Meter repair history and frequency
4) User classification, whether commercial, industrial, multi-
family or residential
5) Number of units and calculated consumption per unit
6) Property flow and demand characteristics and how those
factors compare with consumption
7) Property geographic location as it relates to water, wastewater
and solid waste collection service areas
8) Consumption analysis including monthly, quarterly and
annual averages from year to year
9) Consumption patterns and trends that indicate failed meters
10) Comparison of usage to consumers with like profiles
11) Comparison of property type and/or classification to the
appropriate billing rate
12) Meter read/reread history
The Utility's historical data is essential to Step 2 and is the basis upon
which the remaining steps are predicated.
Step 3: Internal Property Selection Report
WCA produces a Property Report of suspect locations from the data
analysis process described in Step 2. This "first cut" report provides a
list of accounts ear -marked for further research. Each account record is
scrutinized for additional facts that can validate account problems as
probable.
Step 4: DECISIONPOINT.-
A preliminary survey of work to be performed is conducted to maximize
efficiency and to prioritize the work. Based on this preliminary review,
WCA selects properties from the initial analysis for field work.
Step 5: Field Work Selection Report
WCA prepares a Field Work Selection Report that identifies the
individual accounts and in some cases areas to be researched in the field.
WCA submits the report to the Utility for review and approval. This step
informs the Utility of WCA's intended field operations, and the location
of its personnel within the system.
14
Step 6: Field Work Order Issued
After the Project Manager approves the Field Work Selection Report,
WCA issues a Field Work Order to its field personnel. This document
will be completed on site and is used to confirm all current property data.
All causes of revenue loss will be explored including: meter inaccuracy,
service theft, unmetered fire lines, wastewater service problems, coding
problems, billing accuracy, and unlisted connections or meters.
Generally, customers like seeing water utility representatives in the field.
This field research typically promotes confidence to the customer that
the utility is properly maintaining the system.
Step 7: Field Research &Account Documentation
Field personnel conduct site visits to research the property for all
information required on the Field Work Order, often including, but not
limited to, the following information:
1) Date and time of research
2) Type of property
3) Classification of water service
a. Domestic
b. Fire
c. Irrigation
d. Process
4) Approximate building square footage
5) Number of dwelling units
6) Current and historical occupancy information
7) Meter location, ID #, size, manufacturer and type
8) Current meter reading
9) Preliminary evaluation of meter's operating condition
10) Individual contacted
a. Name
b. Title
c. Telephone number
d. Hours of availability
Note: Additional fieldwork is frequently required subsequent to the initial contact.
Follow-up research may be necessary to:
• Insure positive customer relations
• Confirm short period and off peak period use
• Gain access to specific locations previously denied
Step 8: DECISIONPOINT: Potential Revenue Enhancement
Once field account analysis and field work are complete, WCA selects
specific accounts with the potential for revenue enhancement for
submission to the City. Accounts not selected will be filed
systematically for future reference.
15
TASK II —QUANTIFYING REVENUE ENHANCEMENT
Step 9: Formal Work Order submission
WCA will submit to the Utility a Formal Work Order on an account -by -
account basis with complete documentation where additional revenue
recovery is possible. This report provides complete and accurate
documentation for use by the City to update and correct customer
records. The document is a report produced by the WCA software,
written specifically for Beaumont. Included in this standard document is
the projection of incremental revenue increase. This projection is
essential to the utility, in that accurate projections must be in hand
before decisions can be made as to the relative importance of problem
correction and as to the cost effectiveness of the remedy. This projection
is supported by precise calculations that are based on the property
analysis and the analysis of the meter or meters in question. In addition,
when required and where conditions permit, WCA will provide
electronic flow measurement utilizing anon -pipe intrusive Transit Time
Flowmeter. Measurements from the flowmeter serve to verify and
document unauthorized flow through unmetered fire lines, for example,
and serve to confirm the accuracy of large meters. This capability
enables more accurate projections, and therefore is a substantial benefit
to the utility in TASK II. The Formal Work Order typically includes the
following support documentation:
1) Historical and current account data
2) Property Selection Report
3) Field Research Report
4) Notes, sketches, test results, photographic evidence
5) Discovery notes and comments
6) Recommended corrective action
All problems noted in the system are mapped by address in the mapping
software to determine the frequency and location of problems in the
system.
Step 10: DECISION POINT.•
The City will review the Formal Work Order and approve WCA's
recommended changes. The City retains the ultimate unilateral right to
approve each Formal Work Order submitted. Any Formal Work Order
not initially approved will be returned to WCA for additional work and
resubmission, and/or filed for future reference.
TASK III — COORDINATING THE IMPLEMENTATION AND EXECUTION OF
CORRECTIVE ACTION
Step 11: Corrective Action
Following Formal Work Order approval, the necessary changes will be
made to the account. These changes fall into two broad categories;
16
changes in billing and changes to the physical service. WCA will assist
the utility by coordinating the necessary activities and/or procedures
between the various disciplines by acting as liaison to resolve issues that
might otherwise stalemate the remedy. Examples of this assistance:
generating interdepartmental correspondence, preparing letters for City
signature that notify customers, as well as the assimilation of signed
hardcopy for archive purposes. Water Company of America takes great
pride in its ability to work cooperatively with our utility partners to
ensure follow-through with corrective action.
If the remedy requires field work, the City shall determine whether it
will timely accomplish the task or assign the work to WCA. If assigned,
WCA will prepare a detailed line item budget identifying resource
requirements including labor, material, equipment, markup and a project
schedule and specific procedures for correcting the situation. All field
analysis and scheduling will follow City scheduling and operating
procedures and be accompanied by City staff from the respective
divisions affected.
Should the Department choose, WCA could accomplish the necessary
physical changes in the field. Should this prove to be an option exercised
by the Department, an effective method to utilize increase revenue
generated by the project can be employed to accomplish meter repair or
change -out, when that is required.
Step 12: Identified New Revenue on Accounts
Once the change to the account is complete, the Utility will identify
(flag) the account in the Utility Billing Database as one to which WCA is
eligible for participation in a share of increase revenue.
Step 13: Reports and Proposed Revenue Sharing Plan
WCA compiles and delivers a monthly report (Detailed Revenue Report)
to the City that details the collected revenue for the period and calculates
WCA compensation. This amount is based on actual account collection.
The collection activity is monitored from the same monthly download of
account data identified in Step 1. The revenue report is generated on an
account -by -account basis, for review and approval by the Department.
This eliminates the need for the utility to expend the resources necessary
to write a computer program to accomplish the task, while reserving to
the utility the approval authority for the disbursement of increase
revenue. The monthly report summarizes each month's activity and
typically includes the following information:
1) Formal Work Order approval date
2) Account number
3) Formal Work Order Number
4) Service address
17
5) Billing period/counter
6) Increase revenue calculation
7) WCA Share of Increase Revenue
In addition and if desired by the City, WCA will prepare a Status Report,
on a frequency determined by the City. This custom report details those
specific pieces of information meaningful to the City related to the
documentation of revenue findings. This report is not "canned" but is
tailored to the needs and desires of the City. This approach to reporting,
as well as to final reporting at the contract end is possible because the
full picture of an account is available from one database source; history,
findings, discovery notes, type of find, type property, corrective action,
problem resolution, and records of Increase Revenue collections over
time. This information is available for inclusion on any requested report,
monthly or otherwise — on demand. This flexibility has been very well
received by managers in past. This approach to the typical need for
progress reporting is significantly more meaningful to the client than a
"one size fits all" approach offered by others.
WCA will prepare a Final Report on the specific results of the project
including an assessment of existing billing and metering practices and an
estimate of annual recovery by area of deficiency.
The above 13 tasks are illustrated in the flow diagram charts on the following two pages:
uOu
PROGRAM TASK PROCESS -RESPONSIBILITIES OF WCA
STEP 1
STEP
STEP 3
ACCOUNT
Di :. .']III" :- ,
INFORMATION
5.I,.°I:� �I..
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19
PROGRAM TASK PROCESS -RESPONSIBILITIES OF THE UTILITY
20
The WCA program utilizes technical work methods conducted in an efficient manner and
designed to optimize revenue impact without disruption to normal operating procedures of the
Utility. All WCA field operations will be conducted in a manner consistent with requirements
imposed by the Utility on its own personnel. Some of the basic WCA rules of operational conduct
are listed below.
• WCA will advise the Utility of all fieldwork performed.
• WCA will conduct all operations to comply with applicable Department procedures.
• WCA employees will adhere to all applicable safety requirements of City and the WCA.
• WCA will insure that property conditions affected by field research activity will be returned
to original or better than original condition.
• WCA vehicles will be clean and clearly marked with the Company Logo.
• WCA employees will be uniformed.
• WCA employees will display identification badges affixed to the employee's uniform.
• WCA employees will at all times maintain a neat and clean appearance that represents the
professionalism of the Utility and WCA.
• WCA employees will exhibit a courteous and polite manner when dealing with any
customer of the Utility.
Proposed schedule for completing the work
Data access through read only link and the data download process (described in Section
4, Task I. Step 1.) is a function of the City - over which WCA has no control. Because this period
of time is impossible to forecast, it is not included in the Contract Term.
"Notice to Proceed" is defined as the written notification by the City to WCA to initiate
Work. This notification is issued upon the successful receipt and conversion of Account data
from the City by WCA. The date of the Notice to Proceed shall mark the initiation of the Contract
Term.
Contract Term - It is anticipated that the period of time necessary for the "Work",
(described in Section 4, Task I. Steps 2-8 and Task II.) for this project is three years. In addition,
renewal option should be included. Because every Contract undertaken by WCA in years past
has proven to be unique — in terms of results and the amount of time necessary to produce those
results - adequate opportunity for the City to achieve maximum benefit must be allowed.
Insofar as the day to day and week to week schedule is concerned, WCA will gear the
frequency of reports, updates and submittals of Work Orders according to the limitations,
requests and requirements of the City.
21
Additional Services: Municipal Utility Managers often question WCA as to the ability to
provide additional services if desired by the City, therefore a brief synopsis is offered. WCA
works closely with each Client City to identify needs and offer solutions. The following is a list
of examples of services that were added by various City and County governments over the years.
Analysis of cost apportionment to a client City
Example: the City is a wholesale customer of or a member agency of a Wastewater Treatment
Authority serving multiple Cities.
Property water audits
When Customer Service Departments are hit with customer high bill complaints to elected
officials, one solution is to use WCA for an arm's length third party field audit.
1. explain account data — customer sensitive
2. correlate last billed read to the current read
3. explain the rate, Ordinance and the reason for it (especially conservation rate)
4. inspect the meter leak indicator
5. identify water uses, especially irrigation
6. equate consumption to dollars, especially as regards irrigation
7. provide report documenting all activities
Example: Polk County
Water Pressure Logging
Example: turnkey work (hardware, install, read, report) for an engineering firm in Central FL
engaged in a long range planning process for a municipality.
Saturate a service area to account for all connections
Example: The City must respond to a State DOT notification that a road will be widened,
covering a sewer main. The City wants to ensure that every property parcel has a sewer tap of
record. WCA will research County property appraiser records to identify all parcels, overlay
with connection records, perform visual field confirmation where feasible and report to the
City. Performed for Orange County, FL on SR50
Water and/or sewer flow -metering. Example: sewer only customer of Gulfport, MS
22
Proposed Cost of Services
For any work performed by the Proposer which results in increased revenue for The City of
Beaumont in accordance with the provisions of the RFP, the Proposer shall be paid 50% percent
of all increase revenue for a term of forty-eight (48) months thereafter.
For the purpose of this RFP, increased revenue shall mean the difference between the amount of
monthly income received by the City on an account, subsequent to and prior to corrective action
being taken on all unbilled or misbilled water and wastewater services provided by the City,
including retroactive collections made as a result of work by the Proposer.
23
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