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HomeMy WebLinkAboutGIII_Communications Group Supervisor_2015Beaumont Fire/Rescue Services Detailed Job Descriptions Grade: III Classification: Captain Section: Logistics Assignment: Communications Group Supervisor Reports to: District Chief—Services Branch Director FLSA Status: Non -Exempt Distinguishing Features: This position exists to manage the responsibilities of, and accountability for, major service -related area(s) and/or department program(s). Persons assigned to this position are responsible for supervising individuals assigned to them, as well as developing and implementing plans, policies, and/or activities related to their particular program area(s). Individuals serving in this assignment work a forty -hour work week, specified by the current contract in place with IAFF, Local 399. Employees in this assignment may be required to relieve an officer of higher rank and, when so assigned, are responsible for the duties and job requirements of that position until relieved of those duties. Work in this position requires a considerable amount of managerial skill, organizational talents, teamwork, and effective decision-making. Competencies: Competencies are a set of identified behaviors, knowledge, skills, and abilities that directly and positively impact the success of employees and the organization. Competencies can be observed and measured. When consistently demonstrated, competencies make employees particularly effective in their work. Competencies help lay out a roadmap to career success. Beaumont Fire/Rescue Services' established competencies for all positions include: • Understanding our Business • Achieving Technical and Functional Expertise • Serving our Customers • Getting Results • Working as a Team • Exhibiting Interpersonal and Communication Skills • Demonstrating Leadership and Personal Effectiveness Position Essential Job Functions: • Organize the initial response to an emergency situation by operating within the Incident Management System and department standard operating procedures - Gathering pertinent information; • Applying the Risk Management Model to strategic and tactical situations; • Confirming arrival and appropriate benchmarks and details of situation with Command and/or the communications center; • Ensuring the type and number of apparatus, equipment, and personnel responding will effectively and safely mitigate the situation; • Ensuring a system of accountability is established for all personnel working within the hazard zone; • Documenting the progress and evolution of the situation within the prescribed system; • Maintaining communications under a systematic and sequential plan; • Initiating, coordinating, and controlling mutual aid response and Implementation of emergency management plans on the emergency scene; • Minimizing the loss of life and property in controlling the situation; • Organizing and conducting post incident analysis and debriefings. Supervise personnel - Enforcing health and safety mandates and department policies and procedures; • Inspecting personnel to ensure that all are in attendance and capable of performing their duties; • Ensuring personnel and crews are aware of procedural and policy requirements and revisions; • Ensuring department policies and procedures are followed and that crews model a professional image; • Monitoring and documenting training and development activities of subordinates so that they are completed and documented appropriately; • Monitoring emergency scene evolutions and benchmarks to ensure that department standard operating procedures are adhered to; • Ensuring compliance with all applicable traffic safety laws and departmental driving policies; • Providing leadership, counseling, coaching, and training to personnel; • Providing feedback to crews and crew members on performance; • Rewarding and recognizing individuals and crews; • Disciplining individuals and crews; • Building effective teams so that high crew performance and morale levels are established and maintained. Train personnel - Conducting post -emergency evaluations with crews to identify and document training needs; • Observing and documenting personnel performance so that individual's strengths and weaknesses can be identified, and training requirements can be documented; • Reviewing examination and training records so that training needs for individuals and crew are identified, prioritized, and updated; Page 2 of 8 • Allocating in-service training time so that crews are allotted time each shift to ensure meeting department standards; • Arranging tours of priority locations so that tours reinforce training objectives and learning, and provide real life examples of topics presented; • Developing teaching plans to ensure that information presented is accurate, comprehensive, and presented in the appropriate sequence; • Selecting and employing training aids to insure learning is enhanced; • Conducting training sessions in accordance with the established training schedule so that personnel receive allotted training in the prescribed sequence for maintenance and documentation of certifications; • Demonstrating skills, procedures, and equipment so that standard operating and safety procedures are followed; • Conducting and supervising drill and benchmark evaluations and skill competitions to evaluate individual and team performance; • Preparing recommendations and action plans for additional training of members; • Maintaining training records so that all training delivered is documented. Maintain professional currency - Remaining current with new legislation and regulation affecting department operations; • Participating in-service training activities; • Reviewing professional publications and web -sites for current developments, procedures, and techniques; • Attending courses, seminars, and workshops to recommend and implement improvements to operations; • Participating in professional associations to interact and network with peers and provide opportunities for improvements to operations; • Participating in staff meetings to keep others up-to-date by providing input relative to current and improved emergency services operations; • Developing a network of professional contacts with other emergency services organizations so that information regarding programs, procedures, and techniques are shared and peer support is provided; • Researching and reviewing manufacturers existing and new products, equipment, and systems to evaluate and recommend system improvements; • Touring high risk sites so that pre -incident planning can be reviewed and modified, and so that personnel can be updated on the status of the site. Perform public education and information activities - Providing public assistance; • Conducting station tours or safety programs; • Making presentations and/or performing demonstrations for community groups or interested parties; • Participating in special activities; • Projecting a professional image to enhance the public's perception of the department and emergency services; • Resolving problems or questions referred by staff, department or City administrators or employees, City Council persons, or the public. Participate in physical fitness activities to maintain physical conditioning. Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide seamless customer service. Direct, manage, coordinate and liaison effectively with others to achieve effectiveness and efficiency in all operations, support and administrative programs. Assignment -Specific Job Functions: • Coordinate and manage technically specific program area(s)- 0 Interpreting and recommending compliance strategies for all applicable federal, state, regional, and local regulations affecting program area(s); • Writing or reviewing technical performance specifications, quality levels, sampling plans, and inspection procedures in area(s) of responsibility; • Coordinating and managing quality assurance activities in area(s) of responsibility; • Continually monitoring and reporting on technological, legal, and operational changes that affect activities and work processes of the program(s); • Making recommendations for, developing and implementing improvements to the program to meet changing mission parameters and requirements; • Coordinating and managing the training, certifications, and professional development of all department personnel affected by assigned program area(s); • Recommending and managing the program budget; • Coordinating and/or participating in the application for and management of grants and other alternative funding sources related to the program; • Prioritizing and allocating available program resources; • Managing the development of program materials including educational materials, websites, forms, and reports; • Overseeing the collection, analysis, and dissemination of program data; • Conferring with and representing the program and the department in meetings with other City departments and divisions; • Serving as a City representative with a variety of public, business, and community groups and organizations; • Coordinating and managing program outreach activities including acting as a liaison with community organizations; • Fostering collaborative working relationships to the benefit of the program and the department; • Making recommendations for changes in operations to ensure maximum effective service provision in program area(s); • Assisting in developing new program function elements, including researching, compiling, and analyzing supporting data. Coordinate and manage the Services Branch Programs– Supervising and managing the activities required in receiving, dispatching, and tracking fire, emergency medical, and other emergency calls for service; • Coordinating and participating in the primary training, continuing education, and certifications maintenance for all fire and emergency medical dispatchers; • Coordinating and participating in the primary training and continuing education for all department personnel in emergency services communications and information management initiatives; Page 4 of 8 • Coordinating and managing the maintenance of records of calls for service, and other related duties; • Continually analyzing the department's communications, dispatch and deployment strategies and recommend improvements; • Responding to emergency incidents, as deployed, to coordinate and assist with emergency scene communications; • Coordinating the compilation of department reports, including but not limited to statistical analysis of call processing and response times; • Working with City Technology Services on computer, radio and phone, and any other communications -related issues. • Coordinating and managing medical unit and food unit issues. Coordinate, supervise, and manage fire and emergency medical dispatch and deployment operations and related support activities— Handling public complaint calls and dispatch of City work crews after hours, on weekends, and holidays; • Assisting with the coordination of the hydrant maintenance and testing program, including coordinating with the Water Department on hydrant -related issues; • Coordinating the hydrant out of service tactical alerts into the Computer -Aided dispatching system. Required Knowledge, Skills, and Abilities: Knowledge of... • Current industry standards and best practices of progressive emergency services organizations; • The geographical layout of the City of Beaumont, street names and numbers, and hydrant locations; • The operation and maintenance of various types of apparatus and equipment used by the department; • Generally accepted and department -specific practices, techniques, methods, instruments, and equipment; • The laws, regulations, policies, and procedures relevant to emergency services response activities; • Organizational philosophy and ethical policies that direct all managers in the discharge of their duties; • Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources; • Accepted management and supervision processes and techniques; • Principles and procedures of developing and implementing training programs; • Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; • Human behavior and performance; individual differences in ability, personality, and interests; learning and motivation. Skill at... Motivating, developing, and directing people as they work, identifying the best people for the i ob; Page 5 of 8 • Making quick and accurate assessments of emergency situations, and determining appropriate mitigation actions; • Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions; • Determining how a system should work, and how changes in conditions, operations, and the environment will affect outcomes; • Adjusting actions in relation to others' actions or situational requirements; • Communicating effectively, both orally and in writing, as appropriate for the needs of the audience; • Giving full attention to what people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to... • Apply general rules to specific problems to produce answers that make sense; • Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events); • Tell when something is wrong or is likely to go wrong- recognize potential problems; • Shift back and forth between two more activities or sources of information- multi -task; • Maintain control under extremely stressful conditions; • Make life and death decisions during emergency situations; • Within accepted safety practices, rely on sense of sight, hearing, touch, and smell to Help determine the nature of an emergency and make operational decisions; • Work for long periods of time, requiring sustained physical activity and intense concentration; • Work in a variety of weather conditions with exposure to outdoor elements; • Tolerate extreme fluctuations in temperature while performing job duties; • Bend or stoop repeatedly or continually over time to perform emergency -related services; • Travel across wet, slippery, rough, uneven or rocky surfaces; • Move heavy objects (50 pounds or more) short distances (less than 20 feet); • Lift arms above shoulder level in performing required emergency -related tasks; • Use protective clothing to prevent exposure to hazardous materials and infectious diseases; • Observe people's behavior to determine compliance with prescribed operating or safety standards, or to assess patient condition; • Learn job-related material through structured lecture, reading, and computer-based instruction, through oral instruction and observation, and through hands-on activities; • Instruct, train, and develop employees in emergency services related disciplines; • Communicate ideas orally and in writing in the English language so that others will understand; • Understand and follow oral and written instructions in the English language; • Comprehend and make inferences from written material in the English language; • Produce written documents with clearly organized thoughts using proper English sentence construction, punctuation, and grammar; • Arrange things or actions in a certain order or pattern according to a rule or specific set of rules (e.g. logic or mathematical operations); Page 6 of 8 • Gather and interpret data, reach logical conclusions, and present findings and recommendations; • Work cooperatively with other City employees and the public; • Continue to learn new technical and management methods to improve effectiveness and efficiency of operations; • Exercise a high degree of self-discipline; • Perform a broad range of supervisory responsibilities over others; • Work safely without presenting a direct threat to self or others. Additional Requirements: • Some positions will require performance of other essential and marginal functions depending on work location, assignment, or shift. • Some positions require the use of City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid Class B driver's license, and have an acceptable driving record. • Employees in this class may be required to relieve an officer of higher rank and, when so assigned, are responsible for the duties and job requirements of that position until relieved of those duties. Minimum Acceptable Experience, Training, and Certification: • Meet requirements for promotion to Grade III — Captain. • Certified as Structure Firefighter — Basic, by the Texas Commission on Fire Protection. • Certified as Emergency Care Attendant, by the Texas State Department of Health Services. • Certified at the Operations Level for Hazardous Materials response, by the U.S. Environmental Protection Agency. • Certified as a Hazardous Materials Incident Commander, by the U.S. Environmental Protection Agency standard, within one year of promotion. • Certified as Public Safety Telecommunicator, by the Association of Public Safety Communications Officials, within one year of assignment. • Certified as Fire Service Instructor, by the Texas Commission on Fire Protection, within one year of assignment. Preferred Experience, Training, and Certification: • Advanced training in planning for and managing the dispatch and deployment of resources within the emergency services organizations. • Advanced training in verbal, written, and computerized communications processes utilized in emergency services organizations. • Advanced training in effective and efficient emergency services information gathering and dissemination strategies. • Advanced training in development of annual and special informational reports. • Texas Commission on Fire Protection certifications preferred: • Fire Service Instructor — II or above • Structure Firefighter — Intermediate or above Texas State Department of Health Services certification preferred: • Emergency Medical Technician — Intermediate or above Page 7 of 8 Association of Public Safety Communications Officials (or equivalent) certifications preferred: • Public Safety Telecommunicator Instructor • Communications Training Officer • Emergency Medical Dispatcher • Fire Communications • Emergency Medical Dispatcher Instructor Accredited college course work or degrees any of the following areas: • Communications • Fire Protection Technology • Emergency Medical Services • Homeland Security/Emergency Management • Public or Business Administration • Adult Education Page 8 of 8