HomeMy WebLinkAboutGI_Dispatch Specialist I_2015Beaumont Fire/Rescue Services
Detailed Job Descriptions
Grade:
Classification: Firefighter/EMT
Section: Logistics
Assignment: Dispatch & Deployment Specialist I
Reports to: Captain—Dispatch & Deployment Unit Leader
FLSA Status: Non -Exempt
Distinguishing Features:
This position exists to protect life and property through the receipt and prompt dispatch and
deployment of assets to emergency calls for service. Individuals serving in this assignment work a
rotational shift, specified by the current contract in place with IAFF, Local 399. Employees in this
assignment may be required to relieve an officer of higher rank and, when so assigned, are responsible for
the duties and job requirements of that position until relieved of those duties.
Competencies:
Competencies are a set of identified behaviors, knowledge, skills, and abilities that directly and
positively impact the success of employees and the organization. Competencies can be observed and
measured. When consistently demonstrated, competencies make employees particularly effective in their
work. Competencies help lay out a roadmap to career success. Beaumont Fire/Rescue Services'
established competencies for all positions include:
• Understanding our Business
• Achieving Technical and Functional Expertise
• Serving our Customers
• Getting Results
• Working as a Team
• Exhibiting Interpersonal and Communication Skills
• Demonstrating Leadership and Personal Effectiveness
Position Essential Job Functions:
• Communicating with individuals/crew while en route to and at the emergency scene to
insure appropriate coordination of apparatus and personnel;
• Operating within the Incident Management System and departmental operating
procedures;
• if necessary, assume command, direct and coordinate emergency scene activity within the
parameters established by accepted incident management principles and department
operating procedures, until relieved by an Officer of higher rank;
• Applying the Risk Management Model to tactical situations;
• Stretching hose line or use extinguisher to deliver water, foam, or other extinguishing
agents at an emergency scene;
• Providing direct medical assistance to persons requiring emergency attention or assists
others in providing medical assistance;
• Participating in training classes, skills practice, and drills to enhance job-related skills and
abilities;
• Willingness to attend external lectures, seminars, courses, etc. and read external
documents (e.g. professional trade publications) to stay current in emergency services
operations;
• Facilitating the training of other members so that they are properly trained to carry out
their assigned duties— including planning, developing, conducting, or evaluating formal
or informal sessions or drills, classes, or skills;
• Reading internal memos, guidelines, policies, and procedures to keep appraised of new
developments in departmental operations and procedures;
• Reviewing, completing, filing, distributing, forwarding, and recording information in
logs, forms, reports, and systems that must be completed as a routine part of the job;
• Inspecting, cleaning, and maintaining personal gear and equipment to ensure proper and
safe operation;
• Performing general maintenance and upkeep to department property;
• Touring commercial and non-commercial buildings and sites to gather pre -incident
planning information;
• Inspecting buildings and premises for compliance with fire codes or hazards, to check on
complaints, and to assist in the investigation of arson cases;
• Engaging in activities which have an impact on the department's image within the
community— public education, assistance, other related initiatives;
• Participating as a fire department representative at community events;
• Participating in physical fitness activities to maintain physical conditioning;
• Assisting in the resolution of problems or questions referred by staff, department or City
administrators or employees, City Council persons, or the public.
Assignment -Specific Job Functions:
• Dispatch personnel, apparatus, and equipment to effectively mitigate emergency and non-
emergency calls for service—
Receiving, dispatching, and tracking fire, emergency medical, and other
emergency calls for service;
• Participating in primary training, continuing education, and certifications
maintenance activities;
• Assisting with the primary training and continuing education for all department
personnel in emergency services communications and information management
initiatives;
• Assisting with the preparation and maintenance of records of calls for service,
and other related duties;
• Continually analyzing the department's dispatch and deployment strategies and
recommend improvements;
• Responding to emergency incidents to coordinate and assist with emergency
scene communications;
• Handling public complaint calls and dispatch of City work crews after hours, on
weekends, and holidays;
• Assisting in the implementation of the hydrant maintenance and testing program,
including serving as liaison with the Water Department on hydrant -related issues;
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Assisting in the coordination of hydrant out of service tactical alerts into the
Computer -Aided dispatching system.
Reauired Knowledize_ Skills_ and Abilities
Knowledge of...
• Current industry standards and best practices of progressive emergency services
organizations;
• The geographical layout of the City of Beaumont, street names and numbers, and hydrant
locations;
• Safe operating practices and procedures for emergency apparatus and equipment used
within the department;
• Maintenance procedures of various types of apparatus and equipment used by the
department;
• Generally accepted and department -specific practices, procedures, techniques, methods,
instruments, and equipment;
• Principles, policies and procedures relative to emergency medical and technical rescue
operations;
• Principles, policies and procedures relative to firefighting, salvage and overhaul
operations;
• Principles, policies and procedures relative to hazardous materials incident operations;
• Principles, policies and procedures relative to inspection, public education and
information activities;
• The laws, regulations, policies, and procedures relevant to emergency services response
activities;
• Organizational philosophy and ethical policies that direct all personnel in the discharge of
their duties;
• Structure and content of the English language including the meaning and spelling of
words, rules of composition, and grammar.
Skill in...
• The operation of emergency medical equipment;
• The operation of fire equipment and apparatus;
• Fire, emergency medical, and hazardous materials practices;
• Rescue and extrication procedures;
• Filling out forms for documentation;
• Performing physically strenuous activities in a high stress environment;
• Communications and interpersonal skills as applied to interaction with coworkers,
supervisors, the general public, etc. sufficient to exchange or convey information and to
receive work direction;
• Adjusting actions in relation to the actions of others or situational requirements;
• Giving full attention to what people are saying, taking time to understand the points being
made, asking questions as appropriate, and not interrupting at inappropriate times.
Ability to...
• Understand and operate within the Incident Management System;
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• Learn and apply emergency services principles, practices, methods, techniques, and
equipment to work situations;
• Identify critical incident scene safety factors and address them appropriately;
• Observe or monitor people's behavior to assess patient condition;
• Understand the effects of fire involvement and spread as related to the rescue of
firefighters and civilians;
• Work at heights greater than ten feet frequently; work at heights of up to 100'
occasionally;
• Move objects 40-60 pounds short distances (30 feet or more) frequently; hold 80-100 lbs.
frequently; carry 50-150 lbs. infrequently; lift or drag in excess of 150 lbs. of force
occasionally;
• Perform duties requiring frequent pulling of 40 pounds or more, such as removing hose
from apparatus, pulling ceilings, starting power equipment, and opening doors on
apparatus, as required;
• Bend, climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift,
grasp, twist, and perform repetitive motions repeatedly or continually over time to
perform emergency medical services, fire ground, or other response -related duties;
• Lift arms above shoulder level to cut vent holes with an axe or force entry into vehicles
using specialized tools;
• Travel across wet, slippery, rough, uneven, or rocky surfaces;
• Use self-contained breathing apparatus and protective clothing to prevent exposure to
hazardous materials and infectious diseases;
• Tolerate extreme fluctuations in temperature while performing job duties;
• Work for long periods of time, requiring sustained physical activity and intense
concentration;
• Work in a variety of weather conditions with exposure to outdoor elements;
• Within accepted safety practices, rely on sense of sight, hearing, touch, and smell to help
determine the nature of an emergency and make operational decisions;
• Understand apparatus and equipment limitations as related to response and emergency
scene activities;
• Operate equipment at maximum operating efficiency consistent with needs, safety, and
mechanical limitations of the equipment;
• Observe equipment or personnel to determine compliance with prescribed operating or
safety standards;
• Tell when something is wrong or is likely to go wrong— recognize potential problems;
• Maintain control under extremely stressful conditions;
• Make life and death decisions during emergency situations;
• Learnjob-related material through structured lecture, reading, and computer-based
instruction, through oral instruction and observation, and through hands-on activities;
• Communicate ideas orally and in writing in the English language so that others will
understand;
• Understand and follow oral and written instructions in the English language;
• Comprehend and make inferences from written material in the English language;
• Communicate orally with customers, clients, or the public in face-to-face, one-on-one
settings;
• Work cooperatively with other City employees and the public;
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Continue to learn new technical and operational methods to improve effectiveness and
efficiency of operations;
Exercise a high degree of self-discipline;
Work safely without presenting a direct threat to self or others.
Additional Requirements:
• Some assignments will require performance of other essential and marginal functions
depending on work location, assignment, or shift.
• Some assignments require the use of City vehicles on City business. Individuals must be
physically capable of operating the vehicles safely, possess a valid Class B driver's
license, and have an acceptable driving record.
• Employees in this class may be required to relieve an officer of higher rank and, when so
assigned, are responsible for the duties and job requirements of that position until
relieved of those duties.
Minimum Acceptable Experience, Training, and Certification:
• Certified as Structure Firefighter — Basic, by the Texas Commission on Fire Protection.
• Certified as Emergency Care Attendant, by the Texas State Department of Health
Services.
Certified at the Operations Level for Hazardous Materials response, by the U.S.
Environmental Protection Agency.
Certified as Public Safety Telecommunicator, by the Association of Public Safety
Communications Officials, within one year of assignment.
Preferred Exberience_ Training_ and Certification
• Work experience as a Firefighter/EMT.
• Texas Commission on Fire Protection certifications preferred:
• Structure Firefighter — Intermediate or above
• Texas State Department of Health Services certifications preferred:
• EMT -Basic or above
Completion of accredited college hours in any of the following areas:
• Fire Protection Technology
• Emergency Medical Technician
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