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RES 85-005
S 1D R E S O L U T I O N BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF BEAUMONT: THAT the City Council does hereby , adopt the policy manual for Beaumont Municipal Transit, a copy of which is attached as Exhibit "All . PASSED BY THE CITY COUNCIL of the City of Beaumont this the day of fnu- 1985. %.4/,g, f Mayor - t r r 10:3eau ont Mu' himcimrj%aI Transimt 0 Policy Manual E �I� January 1985 Exhibit r TABLE OF CONTENTS Pa ge Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Organizational Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Public Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Service Days. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Information Dissemination. . . . .3 Special Transit Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Bus Charters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Identification Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Transit Fares. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Tours. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Operations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Goals and Objectives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Requests and Suggestions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Smoking on Vehicles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Alcohol on Vehicles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Animals on Vehicles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Advertisement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . : . . . . . . . . . . 6 Driver Training. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . 6 Route Configuration. . . . . . .6 Service Correlation Standards. . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . .6 Passenger Load Standards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Service Frequency (Headways) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Passenger Support Facilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Special Promotions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Schedule Standards .8 Operating Performance Evaluation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Financial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Budgets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Accounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Financial Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Other Reports and Grants. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Purchasing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Equipment Records. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Appendix A - Management Agreement Appendix B - Current Fare Structure Appendix C - Policies and Procedures for the Special Transit Service Program Appendix D - Procedure for Obtaining Regular Transit Identification Cards Appendix E - Maintenance p Z i i i i i ADMINISTRATION The Beaumont Municipal Transit System is municipally owned and operated under a management contract between the City of Beaumont and the private management firm of Beaumont Transit Company, a Texas corporation and subsidiary of CCL Management, Inc. of Jacksonville, Florida. A copy of the management agreement is provided in Appendix A. The system operates in accordance with federal, state and local regulations, the City Charter, policies of the City Council, administrative guidelines, and sound transit management practices. The City maintains administrative control of the system under the direction of the City Manager through the Director of Transportation. As may be appropriate, other City departments support the activities of the transit system. Beaumont Transit Company provides the necessary personnel to perform all required duties of operating the system including operations, maintenance and administrative functions. The firm is responsible for the efficient and professional operation of the system. The organizational arrangement of the system is presented in Figure 1. This Policy Manual is applicable to all City officials and employees of Beaumont Municipal Transit System. It establishes standards, procedures and related policies for the operation of the transit system. { f d 4 F f k i 3' a{F t F e r { B a FIGURE 1 ORGANIZATIONAL CHART CITY COUNCIL — — — — -- TRANSIT ADVISORY COMMITTEE CITY MANAGER CCL MANAGEMENT, INC. OTHER CITY DIRECTOR OF DEPARTMENTS TRANSPORTATION —� RESIDENT MANAGER ADMINISTRATION OPERATIONS MAINTENANCE FIXED ROUTE S. T. S. CHARTERS BEAUMONT MUNICIPAL TRANSIT SYSTEM 2 PUBLIC SERVICES SERVICE DAYS Beaumont Municipal Transit provides bus services between 6:00 a.m. and 6:30 p.m. Monday through Saturday with the exception of the following holidays: New Years Day; Memorial Day; the Fourth of July; Labor Day; Thanksgiving Day; and Christmas Day, or the day on which the holidays are observed. Notice will be posted on buses one week prior to the holiday. INFORMATION DISSEMINATION Every effort will be made by the transit system to identify and develop services desired by the general public. As these services are developed, information on them will be provided to the public. Information on existing transit routes, schedules, hours of operation, bus passes, and other services will be maintained and distributed on city buses, at the transit office, at City Hall and other appropriate locations. This information may also be distributed by phone or by mail. Public information programs will be developed and, as desirable, promoted through the news media. SPECIAL TRANSIT SERVICE Special transit service is provided for the physically impaired who are unable to utilize the fixed route system. The policies and procedures are provided in Appendix C of the manual. BUS CHARTERS Bus charter service is provided on a first—come—first—served basis in accordance with current federal, state and local regulations and the limitations of transit equipment and personnel. Charter rates shall be determined by ordinance approved by City Council. Charters will not be solicited or provided where they conflict with private enterprise. Charters will normally be operated within a fifty (50) mile radius of Beaumont. Provision of charter services shall in- no way delay or inconvenience the riders of regular fixed route or special transit service. Applicable contract charter rates will be applicable using the following minimum criteria: • Three (3) hours each day; e Three (3) days each week; and o Three (3) months contract. 3 4--f -�-� IDENTIFICATION CARD For passenger convenience, identification cards are available for elderly, handicapped, and youth riders which enable the passengers to board the bus and pay a reduced fare. Without an identification card, the passenger may be required by the bus operator to show proof of age, or disability. Procedures for obtaining identification cards are provided in Appendix D of the manual. TRANSIT FARES Transit fares are set at a level which is not prohibitive to the rider with no other transportation available, or competitive with the automobile for many choice riders. All fares shall be determined by ordinance set by City Council in accordance with all local, state and federal laws and regulations. The fare system structure should be designed to recover 30% or more of operating costs from the fare box. Elderly and handicapped passengers should not pay more than one half of the prevailing adult fare. Current applicable fares are provided in Appendix B of the manual. TRANSFER The following policies pertain to transfers within the system: • Transfers are sold to boarding passengers upon request; • Transfers are valid for a thirty minute period Monday through Friday, and forty-five minute period on Saturday; • Transfers are valid for changing from any Beaumont Transit System route to another; and • Transfers are non-transferable and non-negotiable. TOURS Pie-arranged tours are available to school groups for familiarization of the transit system. The tours include a short free bus ride and a certificate identifying the individual participant. p4 OPERATIONS a GOALS AND OBJECTIVES The operational goals of the transit system are to develop and maintain an effective and efficient system of public transportation services which will benefit all area residents and visitors. The system should always offer quality transit service to retain existing patrons, to attract new transit passengers, and to be responsive to the needs of all segments of the population. The transit system contributes to the conservation of natural resources and the protection of the environment. It also generates benefits for the City's economy and work force. In order to achieve these goals, specific objectives have been identified. These objectives are: accessibility, convenience, timeliness, safety and comfort. Accessibility will be achieved by providing regular route service along with special services to meet the needs of the elderly and handicapped. Convenience and timeliness will be gained by reducing passengers waiting time, transfer time, time spent walking to and from the service, and actual time spent on the bus and other measures. The system also uses schedules and maps which can be easily understood by its riders. Transit services will be provided that are as safe or safer than other modes of urban transportation and facilities. Equipment will be clean and comfortable; and major boarding locations should have adequate passengers amenities. The system offers peak and off—peak services that optimize the utilization of personnel, vehicles, and other resources. REQUESTS AND SUGGESTIONS All requests and suggestions on service or matters involving Beaumont Transit personnel shall be given to the Resident Manager or other appropriate supervisory personnel for investigation and proper action. Unless the requestor indicates otherwise or return contact is not possible, each request or suggestion will be responded to upon completion of a thorough investigation. SMOKING ON VEHICLES Smoking is not allowed on the bus at any time. Bus operators may smoke off the bus when they are at the end of their routes or at the central transfer location, time permitting. ALCOHOL ON VEHICLES Open alcohol is not allowed on transit vehicles at any time. ANIMALS ON VEHICLES Seeing—eye dogs are permitted to travel with passengers. Other animals are not allowed on transit vehicles. 5 ADVERTISEMENT Commercial advertisement shall not be allowed on transit vehicles. However, Public Service Annoucements and City promotional items may be allowed on buses. DRIVER TRAINING The following areas of training to transit system employees will be provided: • First aid, CPR (semi-annually) ; • Passenger relations (semi-annually) ; • Sensitivity (semi-annually) ; • Defensive driving (annually) ; and • Safety (quarterly) . ROUTE CONFIGURATION Route configuration should be direct as possible; however, special consideration will be given to youth and elderly passengers. Avoiding circuitous paths and deviations from basic alignments should be minimized. Deviations may be justified to serve major travel generators or special facilities (e.g. , hospitals) . Routes should be operated over paved streets which have at least ten (10) foot travel lanes. Every effort should be made to route buses along streets capable of supporting larger vehicles (i.e. , no sharp curves or parked vehicles which reduce roadway passage to less than 10 ft.) and streets with adjacent land development. In all cases, safety considerations shall be paramount in the determination of route design. The Director of Transportation is authorized to approve temporary modifications to routes due to street construction, detours and/or other appropriate reasons. SERVICE CORRELATION STANDARDS Although through-routing of all passengers is desirable, it is not feasible, (fiscally or physically) to provide everyone with direct transportation. Routes, however, should be designed to link in patterns which are consistent with public desires and available time. The need to transfer should be minimal. Scheduled arrival and departure times for routes having common transfer points, or having common routing upon certain segments of each route should be coordinated to the maximum extent practical. PASSENGER LOAD STANDARDS The maximum passenger loading standards (number of passengers carried - number of passenger seats) for regular route service are listed below: Days Level of Service Peak Base Weekday 125% 100% Satruday N/A 125% 6 ,0.45 E,' These numbers indicate the load factor per trip during each service level shown. The frequency of service°on a route should be set so that the load standards are not exceeded. ', Load Jactors at or below the standards should not prevent the addition of service where loading requires passengers to stand for more than fifteen (15) minutes of their travel time. SERVICE FREQUENCY (HEADWAYS): The maximum designated service frequencies of buses on regular route service are listed below: Level of Service Days Peak Base Weekday 30 minutes 60 minutes Saturday N/A 60 minutes Service frequencies are established to indicate the minimum service required to accommodate passengers. Other types of transit service that are special in nature and are tailored to service a specific market will have service frequency determined individually (eg. Special Transit Service). PASSENGER SUPPORT FACILITIES Passenger support facilities will be placed at the earliest possible time. The placement of passenger support facilities should conform to the following criteria: A. General 1. Facilities will be placed only at locations where physical site conditions allow their development. 2. Facilities may be placed along major thoroughfares or with- in residential neighborhoods. Proposed facilities must be compatible with the environment. 3. Priority for the installation of facilities should normally be based on the number of daily boardings with special con- sideration for elderly and handicapped. 4. Consideration should be given to increasing the seating capacity at existing bus stop shelter or bench locations when the seating capacity is exceeded by twenty percent (20%) during the day. 5. Trash facilities should be installed with shelters and benches when right-of-way permits. B. Shelters Passenger shelters should be installed at locations when feasible at locations meeting the following minimum criteria: 1. A minimum of 50 persons boarding a day, or 2. A minimum of 25 persons boarding a day and where substantial number of those are elderly or mobility im- paired persons, or 3. At bus stops that are major transfer points or that serve hospitals, public health clinic or major medical treatment centers. 7 At locations which meet shelter installation criteria but where physical site conditions prevent installation, passenger benches with adequate seating should be considered. C. Benches Passenger benches may be installed at locations with a minimum of 15 persons boarding a day. Bus Stop Location - Bus stops are normally located every 500 feet in residential areas (twelve per mile) or every 400 feet in areas of major activity such as the central business district, commercial development (fifteen per mile), etc. They shall be delineated by at least a sign on a pole, with the sign designed to provide identification as a bus stop. Minimum lengths of bus stops are sixty (60) feet for "far side" stops, eighty (80) feet for "near side" stops, and one hundred (100) feet for mid-block stops. The location of the stop will be determined based on traffic flow, street physical characteristic and routing. Bus stop zones may be longer when the combined service frequency of each route utilizing the stop is five (5) minutes or less, or the stop is used for more than one bus route. SPECIAL PROMOTIONS To promote the transit system through ridership, two (2) special promotional days annually may be established by the Cicy Manager. SCHEDULE STANDARDS Departures from departure points indicated on schedules shall be exact. Approximate departure time may be established at intermediate points (i.e. major street intersections and activity centers) along a route. A bus may be considered "ontime" if it reaches the stop less than two (2) minutes prior to or within three (3) minutes after the published time. In no event shall the bus depart prior to the published time or later than four (4) minutes. The system shall meet the minimum schedule adherence: Peak Period. . . . . . . . . . .90% Off Peak Period. . . .. . .95% Published schedules and route maps should be reviewed at least annually. Major changes to service that will impact the published schedule should be discouraged at times other than when such changes can be incorporated into the updated schedules. 8 OPERATING PERFORMANCE EVALUATION An evaluation of each transit system route shall be made quarterly. The evaluation will be based on the system's performance standards. These performance standards by system and route are presented below: 1. STANDARDS SYSTEM ROUTE Pass/mile greater than 2.2 1.7 Pass/hour greater than 30 24 Cost/mile less than $2.25 $2.25 Net Cost per passenger less than $ .75 $1.00 2. Saturday route service standards are 50% of standards above. 3. Individual bus trips should have a ridership per mile of more than 20% of its route's daily ridership per mile. 4. Environmental and service impacts will also be included in the operating performance evaluation. In the event the evaluation suggests a service increase or decrease, data from all performance indicators will be furnished to the Director of Transportation along with recommendations for increasing or decreasing service. New service may be implemented if studies indicate that the proposed service: 1) Would not substantially duplicate existing service except where certain route segments must coincide to reach major des- tination points; 2) Would meet at least one of the following qualifications: a. Projected ridership of more than ten (10) passengers per proposed vehicle hour of service; b. Projected ridership would average more than one (1) pass- engers per mile of service; c. A minimum average density of 500 persons per square mile in residential areas; d- Areas where the location of transit service is pursuant to City growth goals. All new services, route extensions, or modifications should operate for a minimum of six (6) months. They are to be evaluated at the end of three (3) months and five (5) month periods and a recommendation shall be made by the Resident Manager to continue, modify or delete the service. 9 FINANCIAL BUDGETS Capital and operating budgets are prepared for the transit operation by the management company. These budgets are submitted to the Director of Transportation for his review and submission to the City Manager and Council. The City Manager's recommendations will be forwarded to the Transit Advisory Committee for its review. ACCOUNTING Accounting records of the transit operation are maintained by the management company in accordance with the management agreement. FINANCIAL REPORTS All financial reports are prepared by the management company. The following reports are furnished to the City as required: • Monthly financial statement including balance sheet and operating statement not later than the 25th day of the following month; • Transit budget status report quarterly; • Preparation of an annual budget report; and • Annual Report to the Urban Mass Transportation Administration re- quired under Section 15 of the Urban Mass Transportation Act. OTHER REPORTS AND GRANTS The Beaumont Transit System is responsible for preparing the following reports and submitting them to the Transportation Department. • Title VI - Yearly - October • MBE - Quarterly • Grants - (Operating Capital and Planning) - Yearly • Others as required 10 PURCHASING Repair parts and supplies for the operation of the transit system are purchased by the management company in accordance with the management contract. The majority of the items are purchased thru the purchasing department of the management company's parent corporation. The resident manager is authorized to purchase items needed from local sources where price and quality is competitive. Contract items such as tires are competitively bid with the award to the lowest responsible bidder. Large or long term leases are not entered into before consultation with the appropriate City representative. Capital items are purchased through the City's Purchasing Division in accordance to city policies and procedures. Minor Ly businesses and firms (WBE, DBE) will be utilized where possible and practical. The goal is to utilize a minimum of ten (10%) percent minority and three (3%) percent women owned business of transit related purchases. 11 MAINTENANCE MAINTENANCE The following minimum standards for maintenance and appearance shall be adhered to by the management company: 1. Buses and other related equipment shall be maintained in a first-class condition at all times. All components and systems shall function properly. 2. The use of prescribed lubricants and fuel shall be closely ad- hered to and must conform with manufacturer service bulletins. This includes testing of fuel, transmission fluids, and engine oil for compliance with purchase specifications. American Society of Testing Materials' (ASTM) testing method should be used for measuring the properties of the diesel fuel and engine oil. 3. All preventive maintenance and/or scheduled inspections shall be accomplishd at intervals as specified by the manufacturer. All safety standards as set forth by federal, state and municipal regulations and/or codes shall be strictly adhered to. 4. Full compliance with the Environmental Protection Agency (EPA) standards for air pollution shall be ensured. 5. The company shall ensure that the citizens' investment in the bus fleet is protected and the proper image of the City is de- picted. It is essential that the exterior and interior of the buses be maintained in a first-class or like-new condition. This includes the exterior sheet metal, paint, glass, and such other items to insure a professional appearance. The interior should be maintained in a similar condition including the seats, floor and ceiling area, paint, and lighting to provide the maximum comfort and convenience of the passengers. 6. Radios shall be kept in good operating. condition at all times. EQUIPMENT RECORDS In order that maintenance and operational information pertaining to buses, radios and other equipment is available, appropriate records shall be maintained by the Transit Manager for a historical file. The file shall contain statistical data, maintenance and repair history, and essential forms and records in order to provide a composite picture of the service life of the vehicle from the time it was placed in service until disposal. This file shall be available to the City upon request. Procedures for accomplishing the maintenance standards are shown in Appendix E of the manual. ,rte 12 APPENDIX A MANAGEMENT AGREEMENT 13 MANAGEMENT AGREE.MF.NT � -yy---�� schedule preparation, labor relations, accounting, employees selection and THIS ACREEMENP, made and entered into this the 7 day of 6/u w , training and public relations. In addition, the Coiopany shall furnish and 1980, by and between the City of Beaumont, a Texas municipal corporation (herein- supervise all personnel required for the City's operation of its public after referred to as "City"), and Beaumont Transit Company, a Texas corporation transportation system. It is the intention of the parties in the execution of Beaumont, Texas (hereinafter referred to as "Company"). of this Agreement that the Company shall provide the-full and complete manage- W I T N E S S E T }i: ment services for the public transportation facility owned by the City during WHEREAS, the City has acquired or intends to acquire by purchase, vehicles, the term hereof and any specific ditties and obligations set forth herein shall repair facilities, furniture, fixtures, books, records, contracts and other not be construed as limitations. properties This Agreement shall become effective on September 30, 1980, and shall ro erties for the operation of a public transportation system for the use and benefit of the public; and remain in effect for a period of two (2) years, from and after the effective WHEREAS, the City intends to retain title, ownershi p, use and possession date and for periods of two (2) years thereafter unless either party shall give \ of all properties now or hereafter acquired for the purpose of said public the other party written notice of its desire to modify or terminate this Agree- transportation system and the revenues to be derived therefrom but desires to ment ninety (90).days prior to the end of the original term or any two (2) year engage a firm to operate and manage, +inder the supervision of the City, said term thereafter. �I public transportation system; and Section 2: The City agrees to provide and furnish to the Company for �nt WHEREAS, the Company, its officers and supervisory employees are trained the operation of the public transportation system, all of the properties and V and experienced in the operation of public transportation; and facilities of such system now or hereafter owned, purchased or leased by the WHEREAS, the City deems it advisable and in the public interest to City, including but not limited to (a) buses, (b) service vehicles and auto- execute an agreement with the Company for the operation and management of its mobiles, (c) gasoline, diesel and other fuels, oils and lubricants, (d) tires public transportation system; and tubes for such vehicles, (e) repair and replacement parts and materials, NOW, THEREFORE, for and in consideration of the mutua, promises and (f) furniture, fixtures and all necessary and usual office equipment and covenants contained herein, it is agreed that: facilities, (g) shop and repair facilities, tools and machinery, and (h) lands Section 1: The City hereby retains and employs the Company to provide and buildings used for transportation purposes. Title to and ownership of all management services and to operate its public transportation system, comprising of said properties and facilities, including leasehold interests, shall be all propertics, equipment, facilities, routes and services now or hereafter taken and held in the name of the City and purchases or acquisitions made after existing for such purpose, to the end that the company shall employ, furnish the effective date of this Agreement for the benefit or operation of the public and supervise the personnel, including the Resident Manager, necessary for transportation system shall be made by the City. the City's operation of its public transportation facility, and shall also Section 3: The Company agrees to manage, supervise and operate the perform stch other services as hereinafter provided and under the conditions City's said public transportation system in an efficient and economical manner. herein set forth. In this connection, the Company shall assume the active Nothing in this Agreement shall be or should be taken as a guarantee or represer.ra- direction of the transportation system, including transportation, maintenance, tion by the Company that the operation of the City's public transportation system shall produce a profit to City or shall be free from loss by reason of the (b) Accounts-Payable:: Processing of all disbursements; matching Company's management of the same pursuant to the terms of this Agreement. Ilse receiving reports with invoices received; checking to see that purchasing has Public transportation system shall be operated initially over the routes, on verified the pricing with the purchase order; reconciling the individual the schedules and at the rates of fare of the City, in effect during the week invoices to the vendor's statement; preparing the vouchers and voucher register immediately preceding the effective date of this'Agreement, and thereafter on and preparing the disbursement checks for signature. routes and schedules consistent with traffic demands, and at rates of fare (c) Purchasing: Issuance of purchase orders; maintenance of price lists; approved by the City and directed from time to time by the City, it being maintenance of perpetual inventory records; preparation of bidding specifications understood that as between the parties her the City has the sole authority as for tire and fuel and similar contracts; issuance of bid proposals for tire, to the rates of fare to be charged, the routes to be operated and the service fuel and similar contracts and analysis of such bids; combination of bidding to be furnished. with affiliated operations if beneficial; physically make, summarize and Section 4: The Company agrees to furnish for the active management and analyze physical inventories of fuel, materials, and supplies, and other assets; direction of the system such general managerial, administrative and technical cross shipping of parts with affiliated operations to reduce obsolescense; services and guidance as shall be necessary for the proper operation of the preparation of requests to manufacturers for parts returns; supervision and system. The Company agrees to provide, at no cost to the City other than the control of billings under manufacturers warrants; providing of product comparison; U fee stated herein plus ordinary and necessary travel, out-of-pocket and other supervision and evaluation of field testing of new products; preparation of expenses as set out in Section 11 (4), the services and guidance of its parent CA maintenance bulletins; coordination of and conducting maintenance manager's corporation (City Coach Lines, Inc.) or its affiliated companies. The services conferences. - may be provided in the principal office of the Company's parent corporation, (d) General Accounting: Maintenance of general ledger and all or at such other place or places as the Company shall determine. The services subsidiary records; preparation of journal entries, maintenance of statistical and guidance provided by the Company's parent corporation or affiliated companies information; preparation of :budgets and forecasts; preparation of special reports include but are not limited to: preparation of financial statements; preparation and filing of Federal and State (a) Pa_ yrolls; The maintenance of employment records; cross checking of payroll tax returns and other required tax filings; establishment of internal pay rates and rate increases to labor contracts; calculation of special p ay control and procedure to safeguard cash and other assets; performance of periodic rates under labor contracts; summarization of daily time cards for total pay internal audits to assure procedures are adequate and are being followed; }yours and gross pay; calculation of withholding and social security taxes, preparation of financial reports required in connection with special Federal maintenance of other payroll deduction records and ledgers for pension contribu- or State demonstration grants, capital grants and operating subsidies; b ons, bands, uniform, union duns, group insurance, United Fund, rte.; maintenance programming of data processing equipment; availability of data processing of schedules as to timing of deductions; calculation of net pay; preparation of equipment on an as-needed basis for payrolls, accounts payable, property records quarterly Federal and State payroll tax returns; preparation of weekly depository and special: projects. fo nns and filings fur payroll taxes; preparation of and issuance of W-2 forms at year end; maintenance of record of exempt wages; preparation of payroll register; njintcuunce of individual employee earnings records; preparation of the individual piycilecks. (e) Insurance and Safety: Supervision of handling and settlement of all The Company's parent corporation further agrees to provide its system of accident and injury claims; conduct safety education programs; administer group controls, work flow, forms, etc., which has been developed over a period of insurance coverage; process and control sick hay and workmen's compensation years from experience in many different transit operations. claims; administer the acquisition of insurance coverage; combination of In consideration for all the managerial, administrative, technical collective risks of all affiliated operations into one policy if beneficial to services and guidance provided for by the Company's parent corporation, the spread the risk over a broader base and obtain lower rates; supervise the City agrees to pay to the Company a proportionate share of the parent corporation's handling and processing of workmen's compensation and other insurance claims, total common costs of operation. The allocation of the parent corporation's coordination of selection and training procedures; coordinate and supervise total transit common cost of operation shall be made on the ratio of the City's maintenance of accident records and driver records; maintain accident statisti- miles operated to the total miles operated by the parent company's transit cal-data for National Safety Council and American Public 'transit Association subsidiaries, the City and others for whom the Company's parent corporation may competition; prepare and distribute reports analyzing accidents; obtain provide similar transit services. Estimated cost per mile at the time of (O�n necessary filings to comply with State insurance requirements', evaluate data execution of this contract is 4.910'per mile. It is agreed by both parties collected from accident investigation; assist in the accident investigation; that during the term of this contract, the cost per mile shall not exceed 70 coordinate accident investigation and litigation with excess liability carrier; per mile. Such method shall be reviewed by the parent c orporation's independent maintain claim files; supervise subrogation claims. certified public accountants; who will furnish to the City a computation of (f) Management: The officers and employees of the parent corporation the allocation and a letter of opinion stating the method used and that the rn shall perform all the normal functions of their positions for the Company amounts allocated to the City's operation were computed in accordance with without receiving: any direct compensation from the Company; included in these that method. Such costs shall be paid to the Company on the basis of 1/12th functions are: labor relations, negotiation of labor agreements, administration of the annual amount each month in advance and such sums shall be adjusted of grievances or arbitrations under labor agreements;' engineering services with retroactively each calendar year after the final audit and allocation for that respect to route structure, schedules and run bids, maintenance of pension calendar year is available. records, assistance in preparation of specifications, grant applications, Section S: The Company agrees that it shall not discriminate against financing and related managerial activities, for capital additions and operating any employees or applicants for employment because of race, color, creed or subsidies; preparation of exhibits and testimony in connection with budget national origin, and Company insures that applicants are employed and that proceedings and other regulatory matters; assist in long-range planning; set employees are treated during employment without regard to their race, color, and administer Company policy, creed or national origin and that the same shall include, but not be limited (g) Support Equipment and Supplies: The Company's parent corporation shall to, the following: employment, upgrading, demotion or transfer; recruitment provide at no additional cost to the City, other than.the fee stated herein, or recruitment advertising; lay-off or termination; rates of pay-or other forms equipment such as typewriters, adding machines, desks, tables, chairs, file of compensation; and selection for training, including apprenticeship. cabinets, copy machines, data processing machines, etc., and shall provide Section 6: The Company shall prepare operating budgets for the public supplies such as paper, pens, pencils, ribbons, carbon paper, etc., that shall transportation system for approval by the City concerning rates of fare, routes be necessary to perform the above functions by the parent corporation, at its and service required to meet such budgets. offices. Section 7: The Company agrees to retain competent practicing attorneys (1) Reimburse to the Company the gross amount of wages and salaries to handle all legal matters, including, but not limited to, the prosecution paid to or for the benefit of all employees of the Company including p the Resident Manager, including all social Security, unemployment and and defense of all claims, suits and actions for damages, by or against the the taxes em City, its members or the Company, individually or jointly, arising out of the the Company, and the expense of workmen's compensation insurance covering all such employees. operating of the public transportation system, (2) Payments made by the Company pursuant to any pension or other Section 8: plan presently in effect for the benefit of-the Company's employees, The Company shall not be liable to the City for any failure, and as the same may be hereafter amended from time to time, and other delay or interruption of service, nor for any failure or delay in the performance employee costs, including medical and hospitalization program costs. p Any changes or modifications in existing wages, working conditions of any duties and obligations under this Agreement due to strikes, Acts of God or other benefits granted to the Company's employees shall be subject , to the approval of the City. government restriction, enemy action, civil commotion, unavoidable casualty (3) All payments made in settlement of claims or satisfaction of judgments arising out of injury or death of persons, or damage to or similar acts beyond the control of the Company. property incurred in the operation of the public transportation system; Section 9: All revenues received from the operation of the public and all expenses incident thereto, including the expense of operating a local claim department, attorney's fees, court costs and other CP transportation system, including fares received from assen ers charter and expenses of the trial of lawsuits, witness and investigation expenses, p g + medical, hospital and ambulance services, the cost of bonds and I advertising fees, and monies received from the rental, use or investment of deposits required by law, and the premium on liability insurance. The Company and the City shall be protected as their interests may properties or funds of the City shall be and remain from the time of the appear by public liability insurance covering all claims in an amount not to exceed $2S,000, in amounts mutually agreed upon by receipt thereof, the absolute property of the City. Such revenues shall be used the Company and the City. The City agrees to create and maintain a casualty reserve fund sufficient to cover the estimated liability by the City to pay the costs of operating the transit system, not covered by insurance for all outstanding claims against the Company and the City, jointly or severally, arising out of the Section 10: The parties agree that all revenues from the o eration of operation of the public transportation system, said fund to be 1 P maintained until all estimated liabilities and claims protected the public transportation system shall be received, collected, deposited and thereby shall have been fully discharged. retained, until disbursed under the teens of this Agreement, in the manner (4) All general and miscellaneous expenses incident to the operation and proper maintenance of the public transportation system, including directed by the City, but not limited to cost of general property insurance, fidelity bonds, telephone, telegraph, postage, freight, stationery and printing, office The Company agrees to receive, collect, deposit and disburse such supplies, checks, etc., maintenance of office machines and equipment, books, newspapers, utility services, materials, legal fees, medical revenues for the account of the City and to keep and maintain books and records expenses, services rendered under general or special contracts, advertis- ing, printed schedules and route maps, drafting supplies and blueprinting of the operation of the public transportation system in accordance with standard expense, arbitration expense, audit expense, bank charges, comprehen- sive liability insurance, American Public Transit Association expenses, accounting procedures applicable to such operation, and to render and certify National Safety Council expense, cost of technical journals and services, and other expenses of a usual and customary nature incident to the to the City full and complete monthly and annual operating and financial reports operation of the public transportation system. in form and manner approved by the City, and such other information in respect Only the following expenses shall be excluded from reimbursement to the Company: Corporate expenses; taxes of all kinds levied by of the operation of the public transportation system as the City may from time reason of property owned by, or net income of, the Company. (1t is believed that the Company is not liable for any taxes other than the to time request. foregoing, but in the event it should be adjudged liable for any other taxes, the Company shall be reimbursed for'same). Section 11: The Company agrees to audit, verify and prepare vouch ers,to (S) Payments to the Company for the managerial, administrative, prepare checks for the signature of the person or persons designated by the City technical services and guidance provided by the Company's parent corporation as set forth in Section 4 of this Agreement. Payments and to disburse the funds of the City for all operating expenses of the public to the Company as management compensation, a fee of $18,000 the first year and increase at the rate of $1,500 per year thereafter, transportation system; which operating expenses are defined to mean and include, 1/12 payable monthly by the tenth of each month. but not by way of limitation: (6) Payment to vendors and contractors for all amounts due for the purchase of materials, supplies, fuel, transfers, passes and tickets, or other items purchased by the City for use in the operation of the public transportation system and the payment of rental or use charges due for tires, machinery and other items leased by the City for such purpose. Section 12: If this agreement is terminated or is not renewed with the Company, the City shall.assume or make arrangements for the assumption of all then existing obligations or liabilities of the Company in connection with the Providing of management services to the City's public transportation facility, the furnishing of personnel necessary for the City's operation of its public transportation system, and all other undertakings by the Company hereunder. i Section 13: It is understood by both parties that the City of Beaumont, Texas, shall guarantee the payments to the Company under this Agreement, should the funds of the transportation system be insufficient to make such payments. This agreement may be terminated by and on behalf of the Company with thirty (30) days notice for failure of the City of Beaumont, Texas, to comply with or fulfill the terms and conditions of this Section. Any delay on the part of the Company in giving notice of termination under this Section, shall not waive the Company's right to give such thirty (30) days notice at a later date. Section 14': This agreement may be terminated upon ninety (90) days written notice prior to the expiration of the original term or each two-year term thereafter and may be terminated by and on behalf of either of the parties hereto with thirty (30) days notice for failure of either party to comply with and fulfill the terms and conditions hereof. IN WITNESS WHEREOF, the parties hereto have executed this Agreement by their duly authorized officers and agents on the day and year first above written. CITY OF BEAUMONT, A TEXAS MUNICIPAL CORPORATION I By ZL City nager ATTEST: City Clerk BEAUMONT TRANSIT COMPANY By ATTEST: re ent r Secretary APPENDIX B CURRENT FARE STRUCTURE Adult ( 19 years and older) 50� Youth (6 years through 18 years) 20� Elderly and Handicapped 15� Transfers 10fi Children (5 years and under when FREE accompanied by a fare paying passenger) Monthly Pass Cards Adults $18. 00 Youth 7 . 00 Elderly and Handicapped 7 . 00 S. T. S . Fare Information Eligible riders $ 1 . 00 per one-way trip Required attendant FREE with advance notice , other passenger (s) accompanying eligible rider (on space available basis ) Adult (19 years and over) $ 2 . 00 per one-way trip Youth (6-18 years) 1 . 00 per one-way trip Child (age 5 & under) FREE Eligible rider monthly pass $30 . 00 (for unlimited rides each month) Charters : Regular Charter (Minimum 3 hours) $80 . 00 Each Additional Hour 28 . 00 Contract Charter (Minimum 3 hours ) $70 . 00 Each Addition Hour 24 .00 STS Charter (Minimum 3 hours) $60 . 00 Each Additional Hour 20 . 00 APPENDIX C POLICIES AND PROCEDURES FOR THE SPECIAL TRANSIT SERVICE PROGRAM 20 o I i i i POLICIES & PROCEDURES FOR THE SPECIAL TRANSIT SERVICES PROGRAM EEAUMONT MUNICIPAL TRANSIT MARCH 1983 kop,6-e 5- 21 j SPECL.,,. TRANSIT SERVICiJ0"' PROGRAM i PURPOSE OF SPECIAL TRANSIT SERVICESf The Special Transit Services (STS) program - serves citizens with mobility impairments who are usually unable to use fixed route transit services. The program adds realistic meaning to the words W "accessibility" and "mobility" for handicapped - — individuals. The demand responsive system P Y increases work, educational, medical and social opportunities for Beaumont citizens. 1 The door-through-door service is operated by the City's Beaumont Municipal Transit (BMT). Special responsibilities have been assigned to tran- sit personnel in order to provide quality service. A Special Transit Services Coordinator has been designated to ensure that a high level of service is provided in an efficient manner. Other transit per- sonnel process applications and receive reserva- tions for quick and convenient service. STS passen- ',, ';/' gers are assisted by drivers that are trained in the areas of first aid, CPR and sensitivity. All STS vehicles are equipped with wheelchair lifts and are maintained in a safe and clean condition. j i i 1 ELIGIBILITY All Beaumont residents who, because of disabilities are unable to use the regular transit system, are eligible for the special transportation services program. A handicapped person, as defined under Sec- tion 16 (b) of the Urban Transportation Act of 1964, as amended, is "any individual who, by reason of 1 illness, injury, age, congenital malfunction, or other permanent or temporary incapacity or disability, is unable, without special facilities or special planning or design, to utilize mass transportation facilities as ! effectively as persons who are not so affected." Persons eligible for the Special Transit Services include the following: • Transit Restricted —Non-ambulatory persons who, for all practical purposes, are confined to wheel- chairs; • Transit Limited — Semi-ambulatory persons who, although handicapped to some extent, can walk with difficulty; generally included are persons who use crutches, orthopedic canes, walkers and require special lifts, ramps, other equipment or personal aides; persons with acute heart or respiratory ailments; or those who are visually impaired (legally blind). Persons must be unable to effectively use regular transit. Because special attention and care must be given in the movement of invalids (persons who are disabled and are virtually confined to a bed), this service can best be rendered by private ambulance companies. Special Transit Services is not an ambulance service. Ambulatory persons who can walk without serious difficulty should be capable of using fixed route transit or other public transportation services. 22 1 1 APPLICATION FOR SERVICE General Service — An application must be completed in order to establish individual needs and services desired. Application forms (Exhibit I)`are available from Beaumont Municipal Transit as well as from specific local and state agencies. All applications should be returned to: i Beaumont Municipal Transit { 550 Milam Beaumont, Texas 77701 Attention: Special Transit Services Applications will be processed for approval within a maximum of five(5)working days. Those eli gi- ble for Special Transit Services are provided a Rider Identification Card (Exhibit II). A $1.00 fee to cover the cost of an identification card should accompany the application. This card includes an identifi- cation number that should be used when telephoning for service. Applicant's eligibility(identification card)is normally valid for five(5)years. In specific cases, eligibility may remain in effect for a length of time specified by the individual's physician and/or authorized by the STS Coordinator. Visitors — Mobility impaired visitors to the city may also apply for service. A temporary pass, which is valid for fifteen (15) days, is issued at no charge. All eligibility and operating regulations also apply to visitors. Advanced Reservation Services — Those applicants, who desire service on a regular basis may use the System's Advanced Reservation Services. This service is available for work, school, medical, and similar recurring trips. To qualify, the applicant must need service at least three(3)times a week and the day and time of pick-up must remain constant. Applications for this service (Exhibit III) are available from the STS Coordinator. i � HOURS OF OPERATION ` ! The Special Transit Services operate from 6:00 a.m. to 0.00 p.m. on Mondays thru Saturdays. Passengers may be enroute to their destinations -- after termination time, but new trips will not be -"� r C(`/ �f d► scheduled after 5:00 p.m. Services will not be provided on the following observed holidays: New Years Day . '� .I Labar Dad% `� Memorial Day Thanksgiving Fourth of u_1y J Christmas SV 23 PRIORITY FOR SE 'ICE f A priority system for service assures transportation to individuals with the greatest need. This prior- ity is based on the degree of disability and the type of trip. Within the priority listing below, trips will be scheduled on a "first-come-first-served" basis. A. Advanced reservation service trips; B. Any trip by a Transit Restricted person; C. Medical, work and educational trips by Transit Limited persons; and D. All other trips by Transit Limited persons. UTILIZATION OF SERVICE Scheduling — Eligible riders may obtain service by contacting Special Transit Services at 838-0617, at least one day in advance of the desired date. Trip reservations are accepted between the hours of 8:00 a.m. and 5:00 p.m. Mondays through Fridays. Trip requests are accepted when passengers have exact time and addresses for each origin and destination. Scheduled trips ensure a passenger's desired trip time and enable STS to increase vehicle utilization through shared rides. An STS vehicle should arrive within thirty (30) minutes of the time requested by the passenger. The operator may not wait more than five (5) minutes beyond the sched- uled pick-up time for passengers. A call-back system is used in the event that a person's pick-up time must be rescheduled. If the passenger leaves a telephone number, the person will be notified if the vehicle is anticipated to arrive later than forty-five (45) minutes from the scheduled pick-up time. Changes in Scheduled Trips — Passengers desiring to cancel a scheduled trip or to change a destination or pick-up time should inform the STS Scheduler at least one(1)hour prior to the originally scheduled pick-up time. Repeated failure to inform STS of cancellations may exclude the passenger from future service. Fare Structure—The following fare structure is used in the Special Transit Services Program: A. Eligible mobility impaired riders—$1.00 per one-way trip. B. One medical attendant — free. 4 ' - C. Other passenger(s) accompanying mobility "' * impaired rider (on space available basis). • Adult(age 19&up)$2.00 per one-way trip. • Youth (age 6-18 ears) $1.00 per one-way trip. • Children (age 5 & under) Free. D. Eligible mobility impaired rider monthly pass — $30.00 E. Charter Rate—$20.00/hr.,three hour minimum. --�, Exact fare will be required when boarding. Van - operators will not be able to make change since fares are deposited in 'locked fare boxes and operators do not have keys. Ticket books can be purchased from Beaumont Municipal Transit. 24 I f OPERATING POLICIES The Special Transit Services Program is an.individualized public transit service in which the cooper- ation of each person is essential for the service to be efficient for all passengers. Operational guidelines may be established by the Director of Urban Transportation for both STS passengers and transit per- ; sonnel. These guidelines will be provided to each eligible rider. APPEAL PROCEDURE If an applicant wishes to appeal any administrative decision of the STS Coordinator or express a complaint about the STS Program, the following steps may be t'*en: A. A letter to the STS Coordinator requesting an appeal or describing the complaint within ten(10) working days of the occurrence, will initiate action. The STS Coordinator responds to the appeal or complaint within five (5) working days of receipt of the letter. B. If the individual is not satisfied, then a letter may be sent to the Transit Manager within ten (10) working days of the Coordinator's final. response. The Transit Manager responds to the appeal or complaint within five (5) working days of receipt of the letter. C. If the individual is not satisfied, a letter may be sent to the Director of Urban Transportation within ten (10) days of the Transit Manager's final response. The Director of Urban Transportation responds to the complaint or appeal within five (5) working days of the receipt of the letter. This appeal procedure is not applicable to policy or other matters which rest with the City Council. (/ - � 25 f 1-�PPLTCATI0N FOB: l-!"5' ?ECIA ', TRANSIT SERVICES-') PROGRAM BEAUMONT MUNICIPAL TRANSIT APPLICATION FOR SPECIAL T'WISIT SERVICES PROGRAM FROM EFFECTIVELY USING HAVE DIFFICULTIES THAT USAALLI 'RFRESC OOL�UMEDICAL, OR OTHER TRIPS, IF YOU HA p �, THE INFORMATION REGULAR ROUTE TRANSIT FOR TRIPS SUCH YOU MAY BE ELIGIBLE FOR THE tiP IA IN THE XY.TOR S CERTIFICATI, INSSUCHF�ES, REQUESTED 1N THIS APPLICATIONRANSIT PLANNING PURPOSES ONLY AND. ANY RELEASE OF DATA IS FOR PLEASE pNSWE:R THE QUESTIONS BELOW IN THE PERSONS NAME WILL NOT BE USED ��ISpO,ITATION NEEDS. ORDER TO ENABLE US TO ASSIST YOU IN YOUR f) R MAT ! ON APPLICANT PERSONAL Ihf : (PLEASE TYPE OR PRINT) INiTIA — FIRSi�MIDDLE LAST ADDRESS: STREF_T OR R. F; _CI --` ZIP CODE TY AND STATE —_BIR7F DATE: TELEPHONE NUMBER: PLEASE GIVE THE NAME AND TELEPH)- jLMFq O! SOMEONE OOTRF�RAT WE MAY RSE NAME WHO WILL BE CONTACTING US o REQUEST =RV10E N YOUR CONTACT IF THE TELEPHONE NUBER:� Nom; ---_—E FOR MEDICAL, PLEASE INDICATE THAT YOU WOULD LIKE IF YOU WILL BE USING THE SPECIAL pS, PI' SERVICES PROGRAM IF YOU HAVE TO WORK, SCHOOL, OR SIMILAR RECURRING TR[PS, ADVANCED BE APPLICATION8 FOR OR ADVANCED AM MONDAYSTHRCUCH FR12A CEYOUFMAY APPLY FOR RESERVATION SERVICE. BASIS, THUS ELIMINATING THE WE WILL SCHEDULE YOUR TRIP ON A RE I: GULA NEED FOR YOU TO CALL IN EVERY DAY IN A)�ANCE:. ��pLEASE SEND ME AP'4 APPLICATICN'FOR ADVANCED RESERVATION SERVICE, PENDING THE APPROVAL OF Tl I5 uAPPLICATIOP�,, ACKNOWLEDGEMENT -- y� APPLICATION FCR SPECIAL TRANSIT SERVICES AND AGREE TO ABIDE I HEREBY MA STS PROGRAM I FURTHER AGREE TO IWEDIAl NOTIFY BY THE PROVISIONS OF THE GES IN DISABILITY STATUS AND SERVICE. I ALSO THE BEALIT MUNICIPAL TRANSIT OFFICE. OF ANY C NOT CANCELLING OR UNDERSTAND THAT THIS MAY EFFECT MY E1.131BILI Y TO USE THE 11rIDER57A"ID THAT FAILURE TO MAKE A �lP AF-FR SCHEDULING AND ` (1) HOUR IN ADVANCE MAY BE GROUNDS IN THE R13tT TO "ARTICIPATE IN THE PROGRAM- NOTIFYING CK OF WE OFFICE AND THE ONE REVOKING � APPLICATION, I AGREE TO RELEASE THE INFORMATION ON THE BA MAKING THIS APPLICA M,IAPAL T10 f-T FOR THE PURPOSE OF VERIFYING i PROGRAM ELIGIBILITY, DATE: SIGNATUREOF APpL1CANf ter- - - - - - - - - - - - - - - OFFICE U `, E ONLY TRANSIT LIMITED TYPE OF DISABILITY: 7RAI4SIT RESTRICTED DATE APPLICATION RECEIVED BY: APPROVED DAfE:_--- I TITLE: DENIED I _ �i COMVENTS: �- — farm number : STS 1002 r a MEDICAL CERTIFICATION FOR SERVICE SPECIAL TRANSIT # TOR PLEASE CHECK THE MOBILITY IppAIRMENT (S) WHICH NOTICE TO MEDICAL DOCTOR APPLIES TO THIS INDIVIDUAL. MEDICAL CONDITION - + FINED TO BED. 1) INVALID A. PERSONS WHO ARE VIRTUALLY CON 2) �N_p ULATORY WHO ARE GENERALLY CONFINED TO WHEELCHAIRS. A, PERSONS 3) SEMI-AMBULATORY A. INDIVIDUALS WHO WA-K WITH p WALKERUOR CRUTCHES' INDIVIDUAL USING A LONG LEG BRACE, B. INDIVIDUALS WHO SUFFER RAROTRHRLI S WHICH CAUSES A FUNCTIONAL MOTOR DEFICIT IN FORMITY, OR C. INDIVIDUALS WHO SUFFER AMPUTATION. ANATOMICAL T LOSS ID LIMBS, UNLESS WELL COMPENSATED BY PROSTHESIS. D. CEREBROVASCUTAR ACCIDENT CAUSING THE INDIVIDUAL I HAVE DIFFICULTY IN WALKING OR STANDING DUE TO PARALYSIS. PULMONARY ILLS. INDIVIDUALS SUFFERING RESPIRATORY E. IMPAIRMENTS SUCH AS DYSPN LEGALLY F, SIGHT DISABILITIES. ELIGIBILITY IS LIMITED TO THE BLIND. MOBILITY. G. OTHER SPECIFY IES WHICH IMPAIR A PERSON'S THE APPLICANT REQUIRES THE FOLLOWING.- ATTENDANT CRUTCHES WHEELCHAIR_-- OTHER &TYPE CANE WALKER ON EACH TRIP AS LONG WILL BE ALLOWED TI BRING ONE LED WHEN SERVICE IS REQUESTED. THE APPLICANT SIT OFFICE IS NOTIFIED WHEN _ - - AS THE BEAUMONT MUNICIPAL TRANSIT - - - - - RGENCY MEDICAL INFORMATION OR COMMENTS RELATIVE TO THE PLEASE LIST ANY EMERGENCY WHICH MIGHT ASSIST EMERGENCY PERSONEL DISABILITY E NEED INCLUDING REGULAR IS: I CERTIFY THAT Iy1E OF APPLICANT _ PERMANENTLY MOBILITY IMPAIRED (AT LEAST FIVE YEARS) MPAIRED: ANTICIPATED DATE: TEMPORARILY MOBILITY I ____---- M.D. DAT TELEPHONE NUMBER. NAME: ADDRESS: STREET, p.O. BOX, OR R.R. ZIP CODE CITY AND STATE EXHIBIT II RIDER IDENTIFICATION CARDS TL } BEAUMONT MUNICIPAL TRANSIT SPECIAL TRANSIT SERVICES PROGRAM T L `" A Those riders who are semi-ambulatory will be ' issued a card with the prefix "TL" and a four NAME -- digit number. Non-ambulatory or semi-ambulatory passengers ADDRESS requiring an aide will receive an I.D. car coded with an "A„ TELEPHONE —J—� EXPIRATION DATE FRONT i i i All requests for service are accepted Monday through Friday Cards will have the following characteristics: between 8:00 a.m. and 5:00 p.m. One day advanced notice is required. 1. Size Of a drivers license; ! To request service or for information, 2. No photograph, call sss osn. 3. Valid for a time depending on disability. t i BACK } { I t E 1 28 # f .EXHIBIT II RIDER IDENTIFICATION CARDS 3 TR i i 3 BEAUMONT MUNICIPAL TRANSIT SPECIAL TRANSIT SERVICES PROGRAM T R NAME Those riders who are non-ambulatory will be t issued a card with the prefix "TR" and a four ADDRESS digit number. TELEPHONE _j_� EXPIRATION DATE FRONT All requests for service are accepted Cards will have the following Monday through Friday g characteristics: between 8:00 a.m. and 5.-00 p.m. 1. Size of a drivers license; One day advanced notice is required. To request service or for information, 2. No photograph, call s3s-osn 3. Valid for a time depending on disability. BACK 29 'ot s EXHIBIT III API - ICATION FOR STS ,DVA.NCED RESERVATION SERVICE APPLICATION FOR STS ADVANCED RESERVATION SERVICE APPLICANT 14FORMATIOH : (PLEASE TYPE OR PRINT) NAFE' FIRST MIDDLE INITIAL LAST ADDRESS: STREET OR R. R• ZIP CODE CITY AND STATE SOCIAL SECURITY NUMBER: TELEPHONE NUMBER YOURSELF PLEASE GIVE THE NN1E AND TELEPHONE NUMBER OF SOMEOPIE ORTFATWE MAY CONTACT WHO WILL BE CONTACTING US TO REQUEST SERVICE 1N YOUR NAME IF THE NEED ARISES: TELEPHONE NUMBER: NAME: TRANSPORTATION - NEEDS AND FILL IN THE APPROPRIATE BLANKS BELOW: PLEASE CHECK YOUR NEEDS FOLLOWING WING DAYS: TRIP )_ I WILL NEED SERVICE OP! FRIDAY -------- FoIYaY SATURDAY —_--- TU£SDAY �-- (LIST DAYS BELOW) BIWEEKLY WEDNESDAY THURSDAY i T 0 FACILITY NAr1E j ADDRESS: STREET ADDRESS A. M. OR P.M. ? ARRIVAL TIME: A M. OR P.M. DEPARTURE TIME: TURN TRIP I TRIP 2 i WILL NEED SERVICE ON THE FOLLOWING DAYS: ` FRIDAY MONDAY SATURDAY �- TUESDAY - (LIST DAYS BELOW) BI-WEEKLY WEDNESDAY THURSDAY T 0 : FACILITY NAME ADDRESS: STREET ADDRESS A. M. OR P.M. ARRIVAL TIME: A. M. OR P.M. DEPARTURE TIME: RETURN TRIP (PLEASE READ AND SIGN ON REVERSE SIDE) 30 i • CONTRACT INFORMATION :THE BMT LEAST ONE HOUR s I AGREE TV I WILL NOTIFY jICep NNOT MAKE THE WITHIN ADVANCE, IF FOR ANY REPEATED FA1lURE (THREE E E GROUNDS 1 S IN FOR REVOKING PRIVILEGE TO PARTICIPATE THE AGREED TIME OR THE STS PROGRAM. # IN THE ADVANCED RESERVATION SERVICE AND/ �----_ DATE . SIGNATURE OF APPLICANT! OFFICE USE ONLY TRANSIT LIMITED TRANSIT RESTRICTED �---- TYPE OF DISABILITY: DATE ADVANCED SERVICE APPLICATION RECEIVED: APPROVED BY: DENIED TITLE: ANDANT REQUIRED: YES NO _-- - ENTERED INTO ADVANCED RESERVATION BOOK: DATE: BY: COM'ENTS: i form number STS 1003 APPENDIX D PROCEDURE FOR OBTAINING REGULAR TRANSIT IDENTIFICATION CARDS i I 32 r I PROCEDURES TOR OBTAINING REGULAR TRANSIT IDENTIFICATION CARDS t HANDICAPPED IDENTIFICATION CARDS i i I. An application for a Handicapped Identification Card may be obtained by calling Beaumont Municipal Transit (BMT) at 838-0616, Monday through Friday, 8:00 a.m. to 5:00 p.m. or by writing the BMT office at 550 Milam, Beaumont, Texas 77701. 2. The completed application and medical doctor's certification of handicap should be mailed or delivered to Beaumont Munici- pal Transit. A $1.00 fee to cover the cost of the identifica- tion card should accompany the application. 3. Following review and approval of the application, an identifi- cation card will be mailed or presented to the applicant. Handicapped Identification Cards will generally be valid for a period of five (5) years from date of issuance. Cards riay be issued for shorter periods if the disability is expected to be of shorter duration. 4. Applicants who wish to obtain a Handicapped Identification Card with a photograph on it, may do so by personally bringing the above mentioned, completed application to Beaumont Municipal Transit at 550 Milam on Monday through Friday from 8:00 a.m. to 5:00 p.m. A fee of $3.00 is charged to cover the cost of identification cards with photographs. YOUTH OR ELDERLY IDENTIFICATION CARDS 1. Youth or Elderly Identification Cards are issued Monday through Friday from 8:00 a.m. to 5:00 p.m. at Beaumont Municipal Trans- it, 550 Milam, Beaumont, Texas 77701. To obtain an identification card, a person or his/her repre- sentative must present proof of his/her age, if requested, in the form of a birth certificate, driver's license, student identification or other acceptable documentation. • Young Person - Any individual who is eighteen (18) years of age or younger; and • Elderly Person - Any individual having reached or passed sixty-five (65) years of age. 2. A Youth or Elderly Identification Card will be mailed or pre- sented to the applicant. A fee of $1.00 is charged to cover the cost of the card. The Elderly Identification Cards will be valid indefinitely. The Youth Identification Cards will be valid until the applicant's nineteenth (19th) birthday. 3. Applicants may obtain a photo identification card at Beaumont Municipal Transit, 550 Milam, Beaumont, Texas 77701, Monday through Friday, 8:00 a.m. to 5:00 p.m. A fee of $3.00 is charged to cover the cost of identification cards. 4. Elderly person or young person may ride without identification card with proof of age, such as driver's license, Medicare card, student identification or other acceptable document. 1,e2 33 APPENDIX E MAINTENANCE j O � C� 34 t STANDARD OPERATING PROCEDURES 3 MAINTENANCE SUBJECT I. PREVENTIVE MAINTENANCE C.I.1. All defects noticed during the operation or servicing of the bus must be recorded on a defect card and processed for cor- rective action. C.I.2. All defect cards requiring action that cannot be repaired on the spot must be numbered. They can be preprinted or may be given a control number when they are turned in for correct- ive action. C.I.3. When defect cards are turned into the maintenance foreman, they are logged in by control number and the following in- 1 formation is included in the log: o Bus Number; ! o Driver Badge Number; ! o Defect Card Number; o Date and time turned in; o Date and time picked up by maintenance foreman; and o Maintenance foreman initials. C.I.4 All defect cards must receive prompt attention by the main- tenance department and appropriate repair procedures initi- ated. C. I.S. All buses must be completely serviced and prepared for oper- ation for the next day. Daily Servicing must include the following: o Fuel (Record by bus); o Check Engine Oil (Record additions by bus); o Check Transmission Fluid (Record additions by bus); 4 o Check Tire Air Pressure; o Check Coolant level; o Clean Bus Exterior; 1 a Sweep, Dust and Inspect Interior; and a o Check Windshield Wipers. C.I.6. All servicing personnel must be observant to air pressure, transmission, brake operation, lights, time signals and air conditioning and report defects on defect cards in the same manner as bus operators. C.I.7. Buses with defects are always parked in 'a stipulated area on the property and defect card initiated. Buses without de- fects are placed on the ready line for operation. C.I.8. The dispatcher must maintain a list of available buses in- cluding those that can be utilized for short trips only. The maintenance foreman is responsible for keeping this list current, inspecting at least twice a day, or more frequent- ly if necessary to meet operational demands. C.I.9. Mileage inspection must coincide with the guidelines and recommendations of bus manufactures maintenance manuals, unless variances are approved by the office of City Coach Lines. ..'00c—�L 35 C.I.10. A routine mileage inspection,must be performed at least 6,000 miles intervals to ensure that the bus is in condition to operate to the next inspection without failure or wear out of components. This inspection must include the follow- ing: e Cleaning the bus interior and exterior including steam cleaning the engine and chassis prior to inspection. e Previous defect reports are reviewed for indications of certain component deterioration. 0 Inspect all major systems in accordance with the appro- priate manufacturer maintenance manual called for at the specified mileage threshold. o Lubrication and change fluids as appropriate (oil analy- sis). o Repair or replace parts as required. C.I.11. A major mileage inspection must be conducted at least every 24,000 miles or annually. Its purpose is to evaluate and repair major bus components. This inspection includes: • A routine 6,000 mileage inspection; e • A performance evaluation of the entire power train to de- termine need for tune-up, repair or replacement. Dyna- mometer tests, if available, or timed acceleration test should be utilized in this evaluation; • Compression readings should be taken; • Long-term lubricant and fluid changes such as rear axle lubricant or wheel bearings; j • Change out of components for "wear out" to avoid probable road failure; • Inspect and evaluate Body Components; and • Other activities as recommended by the manufacture main- tenance manual. C.I.12. More frequent inspections may be necessary for various rea- sons (i.e. flooded streets causing wheel bearing problem) . i r { 1 9 f 36 .100 �� SUBJECT II. MAINTENANCE SERVICE RECORDS C.II.1. General repairs and mileage inspections are initiated by a Service Order Form describing the work to be done. C.II.2. Mileage inspection cards listing items to be inspected can be developed locally and accompanies the Service Order Form. C.II.3. The hard copy of the Service Order should be filed by coach number until the work is completed. C.II.4. After the work has been completed the individual Bus Record file where sita remains luntil dthe to next scheduled mileage inspection. C.II.5. The Bus Record file is the permanent record of Maintenance activity concerning each individual bus. Included in this file is the following: o Record of all mileage inspection; o Accumulative mileage; © Major component replacement list and wear mileage; e All defect cards and service orders since last inspect:- tion; and o Record of all lubricants. C. II.6. A Road and Service Calls Record Form 504B must be maintained at all times. C.II.7 Fuel and Oil utilizations and inventory is maintained on the Daily Garage Service Report Form M-1520 and further posted to the individual vehicle mileage, Fuel and Oil Form 2011 (modified). C.II.8. Vehicle mileage must be maintained daily on each vehicle and posted to vehicle mileage, Fuel and Oil Form 2011 (modi- fied). C.II.9. A separate Form 1520 is prepared each month showing the cum- ulative inventory activities for the month for fuels and oils and the monthly closing and opening meter readings. C.II.10. A monthly summary of each vehicle mileage accumulation and fuel and oil use for each vehicle must be included with the monthly Garage Service Report - Form 1520. C.II.11. An accident Repair Order Form 141-53 is used to order repairs due to accident, fire or collision only. C.II.12. Service Orders and Defect Cards are maintained in an inact- ive storage file for three 3 ( ) years following the scheduled inspection. They are filed by vehicle number. C.II.13. Preventive maintenance inspections should be recorded by bus. ' C.II.14. Whenever a vehicle is damaged from an accident, a descrip- tion of damage and estimate of repair is made a part of the accident report on Form 1528 "Estimate of Damage". C.II.15. Form 636 "Company Car Report" is filled out and forwarded to CCL before the 10th of the month on each automobile and truck. d 1