HomeMy WebLinkAboutRES 16-152RESOLUTION NO. 16-152
BE IT RESOLVED BY THE CITY COUNCIL OF THE
CITY OF BEAUMONT:
THAT the City Manager be and he is hereby authorized to execute a Memorandum of
Understanding between the City of Beaumont and the Area Agency on Aging relating to
the 211 Area Information Center and Beaumont 311. The Memorandum of
Understanding is substantially in the form attached hereto as Exhibit "A" and made a
part hereof for all purposes.
PASSED BY THE CITY COUNCIL of the City of Beaumont this the 23rd day of
August, 2016.
l�
- a or Becky Ames -
Memorandum of Understanding
between
Area Agency on Aging of Southeast Texas
2-1-1 Area Information Center of Southeast Texas
and
City of Beaumont 3-1-1 Helpline
This Memorandum of Understanding is between the Area Agency on Aging of Southeast Texas,
2-1-1 Area Information Center of Southeast Texas, and the City of Beaumont 3-1-1 Helpline.
The purpose of this understanding is to ensure a cooperative working agreement and exchange
of information between 2-1-1 Area Information Center of Southeast Texas and City of Beaumont
3-1-1 Helpline. This understanding provides that both agencies will cooperate and mutually
support each other to the extent necessary to ensure that all Southeast Texas citizens have
access to Information and Referral (I&R) resources and non -emergency services and
information.
AAASET 2-1-1 Area Information Center of Southeast Texas agrees to:
• Maintain an accurate, organized system of regional health and human service resources
in a centralized database for Hardin, Jefferson, and Orange counties.
• Maintain a centralized, well -staffed 2-1-1 Texas Area Information Center, which operates
during normal business hours, 8:00 a.m. — 5:00 p.m., Monday through Friday. Twenty-
four hour coverage is provided by routing after -hour, weekend, and holiday calls to the
United Way of Greater Houston 2-1-1 Area Information Center.
• Follow pre -established protocols to direct any non -emergency City of Beaumont related
calls toBeaumont3-1-1 as quickly as possible. If the individual is able to hang up and dial
3-1-1, they will be directed to do so. However, if they are unable to hang up and dial3-1-
1 themselves they will be transferred to 409-980-8311. Otherwise, protocols and
procedures developed collaboratively by 3-1-1 and 2-1-1 will be followed.
• Provide 3-1-1 with after-hours contact information for 2-1-1 Area Information Center of
Southeast Texas management staff and United Way of Greater Houston 2-1-1 Area
Information Center management staff.
• Provide United Way of Greater Houston 2-1-1 Area Information Center with
contactinformation for City of Beaumont 3-1-1 Helpline.
• Provide access to local resources via an online database at www.211.setrpc.org.
• As requested by Beaumont 3-1-1 staff, provide in-service training to 3-1-1 staff regarding
2-1-1 Area Information Center of Southeast Texas and the delivery of non -emergency
information.
• Provide increased accessibility to 2-1-1 Area Information Center of Southeast Texas by
providing Language Line Service availability.
City of Beaumont 3-1-1 agrees to:
Work closely and collaboratively with 2-1-1 Area Information Center of Southeast Texas
to ensure that relevant social and human service calls and information requests are
directed to 2-1-1 Area Information Center of Southeast Texas.
EXHIBIT "A"
On an as -needed basis, provide appropriate in-service training to 2-1-1 Area Information
Center of Southeast Texas staff regarding the services, operational strategies and call
transfer procedures of 3-1-1.
Notify 2-1-1 Area Information Center of Southeast Texas immediately of any problems
that may arise or become known to 3-1-1 regarding confusion in 3-1-1 and 2-1-1 calls, or
issues concerning call transfer procedures, service delivery, printed or electronic
resource materials, or other areas that might hinder a positive working relationship
between the parties.
This agreement is made in the spirit of cooperation between the Area Agency on Aging of
Southeast Texas, 2-1-1 Area Information center of Southeast Texas, and City of Beaumont3-1-
1, with the goal of having calls properly directed calls to Beaumont3-1-1 and2-1-1 Texas.
Compensation.-
0
ompensation:
• No compensation shall be paid to either party for providing services under this MOU.
Term:
• This agreement shall be effective for a period not to exceed one (1) year from the date of
execution.
For AAASET 2-1-1 AIC of Southeast Texas
Colleen Halliburton, Director Date
Area Agency on Aging of Southeast Texas
2-1-1 AIC of Southeast Texas
L_
For City of Beaumont
Kyle Hayes, City Manager
City of Beaumont
Date