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HomeMy WebLinkAboutRES 15-266RESOLUTION NO. 15-266 BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF BEAUMONT: THAT the City Manager be and he is hereby authorized to execute a Memorandum of Understanding between the City of Beaumont and the Area Agency on Aging relating to the 211 Area Information Center and Beaumont 311. The Memorandum of Understanding is substantially in the form attached hereto as Exhibit "A" and made a part hereof for all purposes. PASSED BY THE CITY COUNCIL of the City of Beaumont this the 8th day of December, 2015. Memorandum of Understanding between Area Agency on Aging of Southeast Texas 2-1-1 Area Information Center of Southeast Texas and City of Beaumont 3-1-1 Helpline This Memorandum of Understanding is between the Area Agency on Aging of Southeast Texas, 2-1-1 Area Information Center of Southeast Texas, and the City of Beaumont 3-1-1 Helpline. The purpose of this understanding is to ensure a cooperative working agreement and exchange of information between 2-1-1 Area Information Center of Southeast Texas and City of Beaumont 3-1-1 Helpline. This understanding provides that both agencies will cooperate and mutually support each other to the extent necessary to ensure that all Southeast Texas citizens have access to Information and Referral (I&R) resources and non -emergency services and information. AAASET 2-1-1 Area Information Center of Southeast Texas agrees to: • Maintain an accurate, organized system of regional health and human service resources in a centralized database for Hardin, Jefferson, and Orange counties. • Maintain a centralized, well -staffed 2-1-1 Texas Area Information Center, which operates during normal business hours, 8:00 a.m. — 5:00 p.m., Monday through Friday. Twenty- four hour coverage is provided by routing after -hour, weekend, and holiday calls to the United Way of Greater Houston 2-1-1 Area Information Center. • Follow pre -established protocols to direct any non -emergency City of Beaumont related calls toBeaumont3-1-1 as quickly as possible. If the individual is able to hang up and dial 3-1-1, they will be directed to do so. However, if they are unable to hang up and dial3-1- 1 themselves they will be transferred to 409-980-8311. Otherwise, protocols and procedures developed collaboratively by 3-1-1 and 2-1-1will be followed. • Provide 3-1-1 with after-hours contact information for 2-1-1 Area Information Center of Southeast Texas management staff and United Way of Greater Houston 2-1-1 Area Information Center management staff. • Provide United Way of Greater Houston 2-1-1 Area Information Center with contactinformation for City of Beaumont 3-1-1 Helpline. • Provide access to local resources via an online database at www.211.setrpc.org. • As requested by Beaumont 3-1-1 staff, provide in-service training to 3-1-1 staff regarding 2-1-1 Area Information Center of Southeast Texas and the delivery of non -emergency information. • Provide increased accessibility to 2-1-1 Area Information Center of Southeast Texas by providing Language Line Service availability. City of Beaumont 3-1-1 agrees to: Work closely and collaboratively with 2-1-1 Area Information Center of Southeast Texas to ensure that relevant social and human service calls and information requests are directed to 2-1-1 Area Information Center of Southeast Texas. EXHIBIT "A" On an as -needed basis, provide appropriate in-service training to 2-1-1 Area Information Center of Southeast Texas staff regarding the services, operational strategies and call transfer procedures of 3-1-1. Notify 2-1-1 Area Information Center of Southeast Texas immediately of any problems that may arise or become known to 3-1-1 regarding confusion in 3-1-1 and 2-1-1 calls, or issues concerning call transfer procedures, service delivery, printed or electronic resource materials, or other areas that might hinder a positive working relationship between the parties. This agreement is made in the spirit of cooperation between the Area Agency on Aging of Southeast Texas, 2-1-1 Area Information center of Southeast Texas, and City of Beaumont3-1- 1, with the goal of having calls properly directed calls to Beaumont3-1-1 and2-1-1 Texas. Compensation: • No compensation shall be paid to either party for providing services under this MOU. Term: • This agreement shall be effective for a period not to exceed one (1) year from the date of execution. For AAASET 2-1-1 AIC of Southeast Texas: For City of Beaumont Colleen Halliburton, Director Date Area Agency on Aging of Southeast Texas 2-1-1 AIC of Southeast Texas Kyle Hayes, City Manager City of Beaumont Date